Principal IT Analyst (System Administration/Information Security)

City-of-Ontario,-C; Ontario (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

The City of Ontario Information Technology Agency is seeking a Principal IT Analyst to lead and optimize enterprise IT systems, network, and applications. The role emphasizes initiative, analytical thinking, and strong collaboration to advance City-wide technology goals.

Ideal candidates will have depth in project leadership, system security, and the ability to drive improvements in complex environments while meeting the City’s service expectations.

Qualifications

• Five years of experience supporting enterprise information systems, including two years of project lead or supervisory level experience.
• Ability to pass background/reference checks and aptitude tests for security clearance.

Responsibilities

• Supervises staff, including selection, assignments, performance evaluations, and development.
• Leads testing of new software releases, patches, updates, and troubleshooting of issues.
• Provides guidance and support for citywide information technology systems and applications.
• Develops functional training requirements and related materials.

Skills

Analytical skills

Initiative

Prioritization

Team collaboration

Education

Bachelor's degree in CS/IT

Job description

The Information Technology Agency currently has one (1) vacancy within the Systems Division.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

Do you have a passion for supporting and securing enterprise servers, systems, network, and applications? Are you interested in gaining valuable experience to expand and develop in the field of Information Technology? Are you interested in working with the fastest growing City in the Inland Empire? If so, The Information Technology Agency invites you to apply for this exciting opportunity!

Ideal Candidate

The ideal candidate will possess outstanding analytical skills with the drive to continuously assess and improve the efficiency, effectiveness, and security of the City's systems; have the innate ability to take initiative and prioritize multiple conflicting demands in a high-pressure environment; and demonstrate support for team efforts by readily accepting new roles, responsibilities, and training opportunities. The successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving.

Procedures

• The Eligibility List will consist of both internal and external applicants who best meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility list prior to considering all applicants on the Eligibility list.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
• This recruitment will result in an eligibility list, which will be used to fill any current and future full-time vacancies within this classification.

Background Investigation

All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following: passing of a polygraph test and the successful completion of a post-offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Background Unit at [phone].

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.

Additionally, the Principal IT Analyst may be assigned to work at the Ontario International Airport Authority (OIAA) and must possess the ability to pass all background/reference checks, knowledge examinations, as well as aptitude tests necessary to obtain and maintain a security badge to access secured areas of the Ontario International Airport. Applicants must pass a Criminal History Record Check (CHRC) and Security Threat Assessment (STA) prior to receiving a security badge.

Information Technology Agency

Our mission at the Information Technology Agency is to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey!

City of Ontario

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community. The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2026 State of the City video by clicking on the link below as well as the other links to learn more about the City.

Essential Functions

• Supervises and directs the activities of staff including employee selection, work assignment, performance evaluations, employee development, disciplinary action, and complaint resolution.
• Provides direction to and supervision over teams engaged in the development, implementation, and maintenance of highly complex systems.
• Leads, coordinates, and reviews the work plan for projects and systems within assigned team; meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow; and reviews and evaluates work products, methods and procedures.
• Analyzes and evaluates existing complex systems; makes recommendations for improvements and enhancements to current systems based upon business requirements.
• Evaluates and recommends professional consulting services for assigned project areas; participate in the selection of and monitors the work of professional consultants retained for project related studies, reports, and programs.
• Develops and implements recommendations for new automated systems.
• Coordinates the testing of new software releases, patches, updates, and other system maintenance; diagnoses and troubleshoots technical and functional problems; analyzes and resolves complex problems.
• Provides guidance and support for a variety of citywide information technology systems and applications.
• Maintains and updates citywide information technology systems and applications through programming or the use of the system / application's administrative functions.
• Defines and develops functional user training requirements; oversees preparation of related training efforts and materials.
• Provides research, analysis, design, and problem resolution to determine and develop recommendations for best practice information systems solutions.
• Other duties may be assigned based on assignment.

Education

Bachelor's degree or equivalent from an accredited college or university in Computer Science, Information Technology, Information Security, or a closely related field. Additional related experience may be substituted for the required education on a year for year basis.

NOTE: Proof of education must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Five years of experience supporting enterprise information systems, including two years of project lead or supervisory level experience in the direction and coordination of complex projects.

License

Valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.

Special Requirements

Ability to work weekends, evenings and holidays as assigned.

Desirables

• Certifications related to project management, information technology, information security, system administration, networking, or programming.
• Experience planning for system obsolescence and futureproofing.
• Experience implementing, managing, maintaining, and securing enterprise technology infrastructure such as physical and virtual server infrastructure, firewalls, switches, storage arrays, and backup and recovery solutions.
• Experience with implementing, managing, maintaining, and securing cloud infrastructure.
• Experience implementing and maintaining information security controls, frameworks, and policies.
• Experience automating processes and procedures for efficiency and consistency.
• Experience managing, implementing, and supporting the ServiceNow platform for Portfolio Management, Project Management and Performance Analytics.
• Background in or working knowledge of government operations and supporting systems, including, but not limited to, Police/Fire Dispatch, Airport Operations, Land Management, Finance, Human Resource Management, Utilities and Public Works.