Principal Informatics Sales Development Specialist

Waters Corporation; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Waters Corporation invites a Principal Presales Consultant to lead software discussions for waters_connect in LC and LC-MS workflows across the US and Canada. You will partner with Territory Account Managers, Mass Spectrometry Specialists, ISS, PM, and Professional Services to drive opportunities from evaluation through close.

You will deliver tailored demonstrations, provide technical consultation, and guide deployment, licensing, upgrades, and expansion while navigating compliance and data

Qualifications

• Bachelor's degree in a scientific or technical field; advanced degree preferred.
• 8+ years in laboratory software, analytical instrumentation, or related tech.
• Experience with waters_connect required; UNIFI preferred.
• Customer-facing experience in presales, applications, or solution consulting.
• Strong presentation, communication, and problem-solving skills.
• Ability to explain complex concepts to scientific, technical, and business audiences.
• Understanding of LC and LC-MS workflows and lab operations.
• Ability to travel extensively across the United States and Canada (50-75%).

Responsibilities

• Serve as the primary subject matter expert for waters_connect for North America.
• Support opportunities from evaluation through close.
• Participate in customer discovery to understand workflow and requirements.
• Provide guidance on capabilities, deployment, licensing, upgrades, and expansion.
• Support discussions on compliance, data management, and administration.
• Assist commercial teams in positioning waters_connect and addressing competitors.
• Deliver tailored demonstrations aligned with customer workflows and objectives.
• Translate capabilities into scientific, operational, compliance, and business value.
• Serve as a liaison between Product Management and the field.
• Communicate product updates and best practices to sales and support teams.
• Gather Voice of Customer feedback and market trends.

Skills

Presales experience

Customer-facing

Presentation skills

LC/LC-MS knowledge

Technical sales

Travel 50-75%

Education

Bachelor's degree

Advanced degree preferred

Tools

waters_connect

UNIFI

MassLynx

TargetLynx

Job description

Overview

Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications.

This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows.

As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field.

This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support.

This position supports customers and commercial teams across the United States and Canada.

Responsibilities

Key Responsibilities

• Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
• Support waters_connect software opportunities from evaluation through opportunity closure.
• Participate in customer discovery discussions to understand workflow, business, and technical requirements.
• Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
• Support technical discussions involving compliance, validation, data management, and administration considerations.
• Assist commercial teams in positioning waters_connect and addressing competitive software discussions.

Demonstrations & Solution Consultation

• Deliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.
• Translate software capabilities into scientific, operational, compliance, and business value.
• Serve as a trusted resource for customer questions throughout the evaluation process.
• Support solution scoping, software configuration, and quoting activities.

Product & Field Alignment

• Serve as a liaison between waters_connect Product Management and the field organization.
• Communicate product updates, new features, release information, and best practices to commercial teams.
• Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.
• Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.

Qualifications

Required

• Minimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.
• 8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
• Experience with waters_connect required; experience with UNIFI strongly preferred.
• Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
• Strong presentation, communication, and problem-solving skills.
• Ability to explain complex technical concepts to scientific, technical, and business audiences.
• Understanding of LC and LC-MS workflows and laboratory operations.
• Ability to travel extensively throughout the United States and Canada (50-75%).

Preferred

• Experience or expertise in DMPK applications and workflows is strongly preferred.
• Experience with MassLynx, TargetLynx, or related scientific software platforms.
• Familiarity with regulated laboratory environments and compliance requirements.
• Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Laboratory Informatics software Technical presales Software Solution Consultant waters_connect UNIFI LC LC-MS Mass Spectrometry Solution Consulting Engineering Sales