Principal Implementation Manager, Connectivity

T-MOBILE USA, Inc.; Wisconsin; On-site; USD 116,000 - 209,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays (up to 12)

Tuition assistance

Pet insurance

Commute and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Principal Implementation Manager, Connectivity to drive mastery of Solutions connectivity implementation and oversee onboarding for customers and accounts.

You will mentor other managers, share knowledge on ordering tools, and lead cross‑functional initiatives like Private APN, Ready to Deploy, and Edge Control. As a CSI Lead for strategic programs, you will collaborate with Product and Engineering, guide complex customer requirements, and help shape improvements

Qualifications

• Bachelor’s degree in CS/IT/Engineering or equivalent with related work experience.
• 7–10 years in telecommunications, project management, and customer-facing presentations.
• Experience with 5G networks and IoT platforms.

Responsibilities

• Lead customer onboarding and connectivity implementation initiatives.
• Mentor team members and share best practices across CSI and connectivity programs.
• Collaborate with Product and Engineering to drive enhancements to ordering processes.
• Provide platform demos and engage with sales on complex opportunities.
• Manage projects and develop training materials for staff

Skills

5G Wireless Networks

Customer Satisfaction

Implementation Management

Internet of Things

IoT Core

Network Connectivity

Peer Development

Product Demonstrations

Product Knowledge

Education

Bachelor’s Degree in Computer Science / IT / Engineering

7–10 years Telecommunications / Project Management / Presentations

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

The Principal Implementation Manager, Connectivity (PCM) is able to demonstrate mastery of Solutions connectivity Implementation to ensure effective customer and account onboarding. Mentors of Implementation Manager, Connectivity & Sr Implementation Manager, Connectivity on Solutions connectivity implementation. They supply peer and cross functional instruction on systems and ordering tools and Supplies knowledge / feedback on ordering processes for improvement, development of enhancements Business Validation Testing. They serve as Strategic Initiative CSI Lead for programs like Private APN, Ready to Deploy, SuperBroadband and Edge Control. Finally, PCM's should possess Team Leadership experience, in being able to step in for the team's Sr. Manager in their absence.

Job Responsibilities

• Customer Support: Conducts white-glove technical on-boarding sessions with customers; Assists or facilitates Connectivity Consultation in collaboration with T-Mobile Fix Teams; Serves as CSI Lead for Control Center accounts/customers and responds to requests (ex. SIM Fulfillment, Billing); Supplies complex customer business and technical requirements; Recommends solutions and develops custom implementation plans
• Assists with Platform Demo sessions with sales teams and customers; Engages with Sales team on highly complex opportunities
• Supplies improvement recommendation on ordering processes; Maintains Subject Matter Expert-level knowledge on all products supported
• Participates in team Circle Ups, Deep Dives and trainings; Serves as IoT Sector Lead; Partners closely with Product and Engineering teams on development initiatives; Drives requirements and customer/vendor feedback for enhancements
• Project Management; Provides mentoring of Spec, Assoc, and IE positions; Develops training

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 7-10 years Telecommunications, Project Management, Corporate/Customer Facing Presentations, Systems/Platforms Logistics (Preferred)

Knowledge, Skills and Abilities

• 5G Wireless Networks (Required)
• Customer Satisfaction (Required)
• Implementation Management (Required)
• Internet of Things (IoT) (Required)
• IoT Core (Required)
• Network Connectivity (Required)
• Peer Development (Required)
• Product Demonstrations (Required)
• Product Knowledge (Required)Technical Presentations (Required)

Licenses and Certifications

• Completed at least two relevant certifications (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $138,840 - $250,440 National Base Pay Range: $115,700 - $208,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

In regular, non-temporary roles, employees are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

Benefits: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We also offer mobile service & home internet discounts, pet insurance, and commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.