Principal F135 Customer Support Engineer, Technical Data (Onsite)

Prattwhitney; East Hartford (CT); On-site; USD 86,800 - 165,200; Full time

Job summary

RTX, the world-leading aerospace firm, seeks a Customer Support Engineer for the F135 engine program. You will generate Joint Technical Data and support maintenance at unit and depot levels, collaborating with engineering, customers, and vendors to ensure accurate data and timely updates.

Ideal candidates have a related bachelor’s degree with 5+ years of experience or 3+ years with an advanced degree, and are willing to travel.

Qualifications

• Bachelor's degree in a related field is required.
• Advanced degree is preferred and may reduce required experience.
• Willingness to travel up to 10% of time.

Responsibilities

• Answer technical data inquiries and provide timely data updates.
• Influence JTD through process improvements and engineering requirements.
• Review limits development docs from a sustainment perspective for feedback.
• Develop implementation plans for new configurations.
• Review Joint Technical Data change requests with technical context.
• Create source data, perform quality reviews, and resolve customer comments.
• Support depot and unit maintenance strategies and plans.

Skills

Customer service

Travel readiness

Education

Bachelor's degree in a related field

Advanced degree preferred

Tools

MS Office

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.

What You Will Do

Pratt & Whitney (P&W) Military Customer Support & Services (MCSS) is seeking a highly motivated Customer Support Engineer (CSE) for the F135 engine program, responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and updates. The CSE will work closely with the engineering teams on Limits Development & Expansion activities and configuration updates (engineering changes) in support of scheduled and unscheduled maintenance for the F135 engine, for both Unit and Depot Maintenance levels. The CSE will also support incorporation of process improvement driven updates, based on customer feedback and sustainment knowledge, to continually improve the JTD.

• Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
• Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
• Review of limits development documents from a sustainment perspective, providing feedback and customer support engineering approval.
• Influence effective solutions for implementation plans for new configurations.
• Review Joint Technical Data change requests, evaluating the request based on technical expertise and sustainment process knowledge.
• Perform Source Data authoring functions including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments.
• Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

Qualifications

You Must Have:

• Bachelor's degree in a related field; technical degree preferred.
• 5+ years related experience or 3+ years related experience with an advanced degree.
• 10% Travel.

We Prefer:

• F135 engine build, manufacturing or design experience.
• 2+ years of experience of military engine knowledge and experience.
• Knowledge or expertise in limits development and/or configuration management and engineering changes.
• Experience using technical data, drawings and requirements.
• Proficiency in MS Office applications.

Compensation & Benefits

Salary range: 86,800 USD - 165,200 USD. This range is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off and holidays. Benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Annual short-term and/or long-term incentive compensation programs may be available depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these programs are not guaranteed and are dependent upon performance.

Role Type

This is an Onsite role. Employees will work primarily onsite. Commuting to and from the assigned site is the employee’s personal responsibility. Candidates may be asked to attend select steps of the interview process in-person at one of our office locations.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.