Principal Engagement Manager, Professional Services (ProServe) - AWSI

Amazon Inc.; Dallas (TX); On-site; USD 183,000 - 247,000; Full time

Job summary

AWS ProServe is seeking an Engagement Manager to lead delivery of complex cloud solution projects, bridging business requirements with technical outcomes and applying AWS frameworks like Well-Architected and CAF. You will guide multi-disciplinary teams to secure customer value and manage risk throughout the engagement.

In this role you will own scope, milestones and customer communications, negotiate trade‑offs, and drive programs end‑to‑end with a focus on performance, security, and

Qualifications

• Bachelor's degree in Computer Science, Math, or a related field.
• 8+ years of cloud architecture and solution implementation experience.
• Experience managing and delivering large-scale enterprise IT projects.
• Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA).
• Experience with SDLC and agile methodologies.

Responsibilities

• Leading and managing complex cloud migration and implementation projects.
• Guiding technical decisions and strategic planning using AWS services and best practices.
• Bridging business requirements with technical solutions and ensuring alignment with customer outcomes.
• Decomposing customer needs into clear technical requirements and deliverables.
• Contributing to technical documentation and defining standards.

Skills

Cloud architecture

Project management

Stakeholder management

SDLC & Agile

Risk management

Education

Bachelor's degree in Computer Science/Math/related field

Tools

AWS

IT Compliance frameworks

Job description

Job ID: 10579929 | Amazon Web Services, Inc.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectations.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects


• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning


• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes


• Distilling customer needs into clear technical requirements and map them to business outcomes


• Decomposing complex technical problems into actionable, deliverable solutions


• Contributing to technical documentation and define documentation standards

A day in the life

• Owning delivery of complex, outcome-based cloud and AI programs end to end, accountable for customer business outcomes, delivery quality and commercial performance


• Working with sales and solution architects before signature to shape scope, define measurable outcomes and acceptance criteria, and confirm what we commit to is deliverable


• Negotiating scope, milestones and trade-offs with customer executives, and managing fixed-price engagements through disciplined change control, earned-value tracking and margin protection


• Managing engagement revenue and financial health: forecasting revenue against milestones, maintaining an accurate estimate at completion, driving timely milestone acceptance and billing, and identifying expansion opportunities that grow the customer relationship


• Leading delivery teams that use AI across the lifecycle (requirements, design, code generation, testing and operations), and applying enough technical depth to challenge AI-generated output and make informed trade-offs on security, performance, scalability and cost


• Orchestrating mixed teams of AWS builders, AWS Partner Network partners and customer-selected integrators to a single quality bar, with clear accountability, consistent acceptance criteria and automated quality gates


• Driving customer-side change management and adoption, so the organization realizes the value of what we build


• Reporting progress to senior stakeholders in terms of business value delivered, and acting on leading indicators of risk (velocity, environment stability, partner quality, team health) before they become escalations


• Contributing reusable assets, patterns and AI-enabled delivery practices that make each engagement faster and more repeatable than the last

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree in Computer Science, Math, or a related field


• 8+ years of cloud architecture and solution implementation experience


• Experience managing and delivering large-scale enterprise IT projects


• Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA etc.)


• Experience with software development life cycle (sdlc) and agile/iterative methodologies

Preferred Qualifications

• Experience coordinating and leading large-scale Digital or Global IT Transformation initiatives


• cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate


• Experience coordinating between technical teams, peers and business stakeholders


• AWS experience preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually

USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually

USA, NJ, Jersey City - 201,000.00 - 272,000.00 USD annually

USA, NY, New York - 201,000.00 - 272,000.00 USD annually

USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually

USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually