Principal Engagement Executive

Adobe; New Jersey; On-site; USD 194,000 - 392,000; Full time

Job summary

A leading software company in the United States is seeking an experienced Customer Solutions Engagement Executive to manage innovative projects for key accounts. This role involves acting as a primary contact, ensuring successful delivery, and driving customer satisfaction. The ideal candidate will have at least 8 years of experience in customer delivery or consulting, a solid educational background with a Bachelor's degree, and excellent project management skills. Join a dynamic team at a global organization known for its innovative culture.

Qualifications

• 8+ years of experience in professional services or consulting.
• Experience with enterprise-level project or program management.
• Strong business insight and industry expertise.

Responsibilities

• Manage substantial, innovative projects for critical Adobe accounts.
• Act as the primary customer contact in a billable capacity.
• Drive delivery of desired results while preserving strong connections.
• Ensure project fulfillment and uphold customer approval.

Skills

Customer relationship management

Project management

Cross-functional teamwork

Operational excellence

Effective communication

Influencing in a matrixed environment

Digital marketing experience

Education

Bachelor's degree

MBA or equivalent experience

Job description

Company Overview

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

The Opportunity

The Adobe Customer Solutions Engagement Executive manages substantial, innovative projects for critical Adobe accounts. Acting as a trusted advisor and strategic guide, you help Sales and Delivery teams align projects with customers’ objectives. You maintain high customer satisfaction and meet business goals. Recognized as a business contributor and delivery specialist, you are the primary customer contact in a billable capacity. You drive the delivery of desired results while preserving strong executive connections.

This position merges excellent delivery and client relationship supervision, concentrating on client and partner communication, cross-functional teamwork, and technical skills to advance business transformation. Success requires collaborating across people, process, and technology with an industry or customer practitioner perspective to produce measurable customer value.

What You’ll Do

Customer Engagement & Delivery Leadership

• Entrusted with managing the completion of all engagements related to Adobe's customer service offerings. This applies to a defined group of strategic customers in the Americas. This entails ensuring project fulfillment and upholding customer approval across every project and workstream.
• Ensure customer requirements are met, resulting in the measurable, encouraged business value aligned to customer priorities and objectives.
• Act as the primary liaison for customer executive coordination and work with any customer partners within the customer’s broader network.
• Upon contract booking, ensure detailed and efficient transition from Sales to Delivery.
• Ensure successful project closeout and transition from delivery to post-delivery teams.
• Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value across Adobe solutions.
• Serve as the main partner concern contact, ensuring customer issues are resolved promptly and projects remain on course.

Operational Excellence

• Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams.
• Accountable for ensuring project revenue forecasts are up to date and accurate.
• Ensure Project Managers are completing operational functions in a timely and accurate manner including expense management, time entry and approval.
• Accountable for customer health reporting and intervention management.
• Manages the team within Adobe Customer Solutions by directing team assembly, employee onboarding, and transitions. Additionally, handles changes in personnel or processes across all projects linked to their assigned account(s).

Services Expansion & Opportunity Development

• Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums.
• Offer insights for account planning alongside the sales and project delivery units.
• Lead initiatives to renew and expand partnerships within the Customer Solutions division at Adobe with existing clients. This relies on a deep understanding of the client’s objectives and familiarity with the scope, activities, and resources necessary to achieve those objectives.

Key Attributes for Success

• 8+ years of hands‑on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software.
• Experience with enterprise level project or program management.
• Proven track record of building positive relationships, managing complex customer engagements and leading transformation.
• Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization.
• Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience‑based story telling.
• Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services.
• Ability to seamlessly connect strategy and operational processes.
• Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.
• Able to travel 50% to support client engagements.
• Bachelor’s degree, with an MBA or equivalent experience preferred.
• Digital marketing experience is preferred.

Why Join Adobe?

This role offers an outstanding chance to develop the future of Adobe’s consulting business. You will make a significant impact on customers, the business, and your team. You’ll join a company known globally for innovation, culture, and creativity. You will work alongside some of the most skilled minds in the industry to push boundaries and drive meaningful outcomes.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe For All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience.

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $194,700 – $391,050 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $270,000 - $391,050. In Massachusetts, the pay range for this position is $240,800 - $348,700.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long‑term incentives in the form of a new‑hire equity award.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Accessibility

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

State‑Specific Notices

California: Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado: If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.