Principal DevOps Engineer Hybrid

Intact Services USA LLC; Canton (MA); Hybrid; USD 137,000 - 182,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Mental health support

Parental leave

Flexible work arrangement

Job summary

Intact Services USA LLC is seeking a Senior DevOps Engineer to join our IT team on a hybrid schedule from Canton, MA; Boston, MA; Farmington, CT or Raleigh, NC. You will design and evolve CI/CD pipelines, container delivery patterns, and AKS integrations to improve reliability, scalability and security of application delivery.

The role blends platform engineering, DevOps automation, and technical leadership, mentoring engineers and partnering with cloud and security teams to reduce technical

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related fields, or equivalent work experience.
• 7+ years of experience in DevOps, platform engineering, or cloud engineering roles.
• Strong hands-on expertise with GitHub Actions and reusable pipeline design.
• Extensive experience with Docker and container build best practices.
• Experience deploying and operating containerized applications on Kubernetes.
• Strong automation and scripting background.

Responsibilities

• Design and own CI/CD pipeline standards using GitHub Actions.
• Define container build, image management, and deployment standards.
• Lead CI/CD integration with AKS, including deployment and promotion models.
• Establish and maintain Helm-based deployment patterns.
• Mentor DevOps engineers and provide technical leadership.
• Partner with cloud and security teams to align platform standards.

Skills

GitHub Actions

Docker

Kubernetes

AKS

GitOps

CI/CD

Automation scripting

Observability

Education

Bachelor’s degree in Computer Science or related field

Tools

GitHub Actions

Docker

Kubernetes

Helm

AKS

Job description

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Senior DevOps Engineer to join our IT team in our Canton, MA; Boston, MA; Farmington, CT or Raleigh, NC offices on a hybrid schedule. The Senior DevOps Engineer leads the design and evolution of CI/CD pipelines and container delivery patterns as we expand our use of AKS. This hands‑on role blends platform engineering, DevOps automation, and technical leadership to improve reliability, scalability and security of application delivery. Some of the Senior DevOps Engineer responsibilities include but are not limited to:

• Design and own CI/CD pipeline standards using GitHub Actions
• Define container build, image management, and deployment standards
• Lead CI/CD integration with AKS, including deployment and promotion models
• Establish and maintain Helm-based deployment patterns
• Mentor DevOps engineers and provide technical leadership
• Partner with cloud and security teams to align platform standards
• Identify and reduce technical debt across pipelines and delivery tooling
• Continuously improve reliability, operability and developer experience

The expertise you bring

• Bachelor’s degree in Computer Science, Information Systems or other related fields, or equivalent work experience required.
• 7+ years of experience in DevOps, platform engineering, or cloud engineering roles
• Strong hands‑on expertise with GitHub actions and reusable pipeline design
• Extensive experience with Docker and container build best practices
• Experience deploying and operating containerized applications on Kubernetes
• Strong automation and scripting background.
• Observability and monitoring experience
• Deep AKS experience (cluster operations knowledge helpful, but not required)
• GitOps principles applied to platform and pipeline design
• Exposure to regulated or enterprise environments
• Familiarity with progressive delivery techniquest (blue/green, canary)
• Experience designing environment promotion and release strategies

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $137,000 - $182,000 based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in an flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.