Principal CX/UX Designer (API Developer Platform) – Hybrid (CT/ET) R0060120
Wolters Kluwer
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Benefits offered by this job
Job summary
Wolters Kluwer is seeking a Principal CX/UX Designer for the API Developer Platform to lead UX across APIs, developer portals, SDKs, and AI workflows. You will collaborate with Product, Engineering, and leadership to ensure developer-centric experiences that scale across contracts, docs, and portals.
The role emphasizes deep UX expertise and technical fluency, with hybrid work and frequent collaboration at CT/ET time zones. You will mentor teams and shape patterns that drive developer success.
Qualifications
- 10+ years leading UX or product design for complex B2B or developer platforms.
- Experience designing APIs, developer portals, SDKs, or docs.
- Strong understanding of API concepts (REST, authentication, error handling) and collaboration with engineers.
- Expert in information architecture, flows, and high-fidelity prototypes.
- Extensive user research shaping product strategy.
- Design systems experience across teams.
- Ability to influence executives and mentor designers.
Responsibilities
- Lead design vision for the API Developer Platform across APIs, portals, docs, and AI tools.
- Partner early with Product & Engineering to shape API contracts and roadmaps.
- Conduct developer research and validate designs via prototypes and usability tests.
- Design the full developer journey from discovery to first API call, debugging, and monitoring.
- Drive consistent API patterns across documentation, errors, and permissions.
- Collaborate with engineers through implementation and iterate on usage data.
- Define measures like time to first call, adoption, and developer satisfaction.
- Leverage AI tools to speed research while maintaining human accountability.
- Mentor designers and raise technical design fluency across the team.
Skills
Job description
As a Principal CX/UX Designer for the Tax & Accounting API Developer Platform, you will lead the design of the experiences developers use to discover, evaluate, integrate, and operate our APIs. You will make complex technical and tax and accounting capabilities clear and dependable across API contracts, documentation, developer portals, SDKs, and AI workflows. As a senior individual contributor, you will stay close to the work and lead through influence across Product, Engineering, and senior leadership. You will also partner with teams across the company to drive consistent API patterns and standards. This role calls for deep UX expertise and the technical fluency to make sure our APIs are built around real developer needs. You will report to the Director, CX/UX Design•DXG |UX/CXCOE and work under the leadership of the VP, User Experience Design•DXG |UX/CXCOE. This role is a part of DXG|UX/CXCOE Wolters Kluwer DXGU.S., Inc. (Tax & Accounting). Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office
Eight days a month we come together in the closest office (CT/ET time zone) within 50 miles to experience the value of connecting with colleagues.
https://www.wolterskluwer.com/en/about-us/organization https://www.linkedin.com/company/wolters-kluwer/ https://www.wolterskluwer.com/en/solutions/tax-accounting-us
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- Experience: 10+ years in UX or product design leading complex B2B, enterprise, or developer platform products, with a portfolio that shows measurable impact.
- Developer Experience: Proven experience leading the design of APIs, developer portals, SDKs, or documentation.
- Technical Fluency: Working knowledge of API concepts such as REST, authentication, and error handling, and the credibility to shape decisions with engineers.
- Interaction Design and Prototyping: Expert in information architecture, user flows, and high fidelity prototypes (leveraging code and ai tools) for complex technical workflows.
- User Research: Deep experience leading research that shapes product strategy, from developer interviews to usability testing and data analysis.
- Design Systems: Experience defining scalable patterns and standards adopted across multiple teams.
- Influence and Mentorship: Proven ability to influence executives and technical leaders, set direction across teams, and mentor designers at every level.
- Lead the design vision and strategy for the API Developer Platform, including APIs, developer portals, documentation, SDKs, and AI tools.
- Partner with Product and Engineering early to shape API contracts and roadmap decisions around real developer scenarios.
- Lead research with developers, administrators, and partners, and validate designs through prototypes and usability testing.
- Design the full developer journey, from discovery and authentication to the first successful API call, debugging, and monitoring.
- Drive consistent API patterns across the design organization, including documentation, code examples, errors, and permissions.
- Partner with engineers through implementation and iterate based on real usage.
- Define and track measures such as time to first successful API call, adoption, and developer satisfaction.
- Use AI tools thoughtfully to speed up research and prototyping while keeping people accountable for decisions.
- Influence senior stakeholders and build alignment across product and organization lines on a durable, developer centered platform experience.
- Mentor designers and raise technical design fluency across the team.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
We are headquartered in Alphen aan den Rijn, the Netherlands.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
$133,400.00 - $238,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
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