Principal Customer Solutions Manager, US Enterprise, Customer Solutions (AWS)

Amazon; Atlanta (GA); On-site; USD 183,000 - 247,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Atlanta, GA is seeking a Principal Customer Solutions Manager for the US Enterprise segment. You will lead the most strategic customer engagements across enterprise-wide initiatives, translating complex cloud and AI concepts into actionable plans that deliver measurable business value.

You will collaborate with senior executives, shape long-term cloud strategy, and mentor distributed teams while driving adoption, migration, and modernization at scale.

Qualifications

• 10+ years in senior customer facing roles
• 15+ years leading large IT/engineering programs
• Experience with cloud technologies
• Senior-level engagement with executives
• Proven ability to drive complex initiatives to results

Responsibilities

• Lead enterprise-wide customer engagements within US Enterprise
• Advise senior executives, shaping long-term cloud/AI strategy
• Orchestrate large, complex workload portfolios and align priorities
• Translate complex tech into clear recommendations for large enterprises
• Guide customers through cloud adoption, migration and modernization
• Architect scaling practices to improve efficiency
• Develop and mentor team members across organizations

Skills

Senior customer facing experience

Executive stakeholder engagement

Strategic cloud solutions

Cross-functional leadership

Ambiguity to clarity

Education

Bachelor's degree in STEM or related field

Tools

PMP/SCRUM/AGILE

Job description

Principal Customer Solutions Manager, US Enterprise, Customer Solutions

Job ID: 10530364 | Amazon Web Services, Inc.

Are you customer obsessed, speak AI and cloud, and want to help customers build at unbelievable scale? As an AWS Principal Customer Solutions Manager (Principal CSM), you lead the most strategic customer engagements with enterprise-wide impact, creating sustained business value for customers. You identify and solve the most intrinsically complex business and technical problems across multiple business units, geographies, and customers.

As a Principal Customer Solutions Manager, you lead the most strategic customer engagements with enterprise-wide (e.g., across business units, geographies, or partner organizations) impact, creating sustained business value for customers. You identify and solve the most intrinsically complex business and technical problems across multiple business units, geographies, and/or customers, with as simple solutions as possible. You lead and execute engagements in highly undefined and rapidly evolving environments, creating and shaping strategies where information is incomplete or conflicting, creating structure and clarity for customers, partners, executives, and internal teams. Using exceptional judgment and deep technical acumen, you drive these initiatives from ambiguity to measurable results and value realization.

You bring focus and strategic technical direction across enterprise-wide initiatives and cross-organizational teams, aligning entire organizations around shared outcomes. You quantify your success through long-term business impact (revenue growth, cost optimization, operational transformation, and competitive advantage), delivering transformational outcomes that help customers realize value across entire enterprises or multiple teams/business units.

You orchestrate execution across enterprise workload portfolios by aligning business and technical priorities with internal and external stakeholders, ensuring long-term value realization. You translate significantly complex technical concepts into clear recommendations and strategies that change how organizations adopt technologies at scale. You guide customers through the full lifecycle of adoption and scale, ensuring technical implementations deliver quantified business results.

You apply advanced technical expertise and rapidly adopt emerging technologies, including AI, to navigate complexity, making critical decisions that keep initiatives on track and accelerate delivery. You earn customer trust as a strategic advisor through solving their most complex technical challenges, shaping business outcomes and consistently delivering insights that inform long-term technical direction and business decisions.

You demonstrate exceptional communication skills across all organizational levels, including the most senior level (up to and including the C-suite) external stakeholders and industry partners, independently presenting and demoing to executive audiences.

Every initiative you deliver is measured by its immediate success and by the mechanisms and best practices it leaves behind, elevating execution maturity and value realization across external and internal communities, and raising the bar for what AWS and customers can jointly achieve.

Key job responsibilities

• Lead the most strategic, enterprise-wide customer engagements within the US Enterprise segment, identifying and solving highly complex business and technical problems across multiple business units, geographies or partner organizations
• Serve as a trusted advisor to senior executive stakeholders, up to and including the C-suite, shaping long-term cloud and AI strategy and influencing critical business decisions for some of the world's largest and most recognizable companies across industries including technology, media, entertainment, travel, hospitality, energy, and consumer services
• Orchestrate execution across large, complex workload portfolios, aligning business and technical priorities across internal and external stakeholders to ensure long-term value realization
• Translate complex technical concepts into clear, actionable recommendations that change how large enterprises adopt and scale technology, including cloud-native architectures, data platforms, machine learning, and AI-driven solutions
• Apply deep technical expertise, including in AI and emerging technologies, to guide customers through the full lifecycle of cloud adoption, migration, and modernization
• Architect scaling mechanisms and best practices that improve operational efficiency and reduce friction across the customer's organization
• Develop and mentor other team members, extending your influence and best practices across teams and, in some cases, across the broader customer solutions management community

A day in the life

Your day might start with a customer call to work through a migration blocker, then shift to syncing with your account team on priorities. You could be deep in a technical discussion on data modernization or generative AI, then pivot to building a business case or prepping for an executive review. You'll have regular conversations with senior customer leaders, translating their priorities into plans and driving execution. No two days look the same, and the complexity of these relationships means you're often solving problems without an obvious playbook.

About the team

Our team is part of the US Enterprise organization, one of the largest and most impactful segments at AWS. We partner with some of the most recognized companies in the world across technology, media, entertainment, travel, hospitality, energy, and consumer services. We help these customers realize measurable value from cloud adoption, migration, and modernization, including the responsible adoption of generative AI. You'll collaborate closely with Solutions Architects, Account Managers, and Professional Services, with direct exposure to senior customer executives. Our culture is built on ownership, curiosity, and solving hard problems together.

Basic Qualifications

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer-facing role
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)

Preferred Qualifications

• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.