Principal, Customer Operations Lead - Bozeman

Energy Innovation Corp; Bozeman (MT); On-site; USD 123,000 - 166,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits

Job summary

DigitalWave is seeking a Principal in Bozeman, MT, offering a competitive annual salary and a developer-friendly work environment. The role blends customer-service intuition with data-driven decision-making, empowering ownership-level impact from a non-traditional path.

You’ll navigate cross-team collaboration and guide internship commitments while shaping business outcomes near Bozeman. We hand you $123,000 - $166,000, a growth plan, a mentor, and benefits, then let you flex your week to fit

Qualifications

• Comfort interpreting data and translating findings into clear recommendations.
• Strong rapport-building skills and a genuinely positive presence.
• Storytelling instincts that turn data into a decision.
• Familiarity with the Bozeman market and local general landscape.
• A teammate's instinct to unblock others before yourself.
• The composure to deliver bad news early and clearly.
• Comfort with internship arrangements and the rhythms of a fun-loving workplace.

Responsibilities

• Apply critical thinking and adaptability to solve day-to-day operational challenges.
• Translate principal objectives into concrete, actionable day-to-day steps.
• Hold the line on quality when deadlines start whispering shortcuts.
• Partner sideways with teams who rarely sit in the same room.
• Keep DigitalWave's internship commitments visible and on track.

Skills

Data interpretation

Rapport building

Storytelling with data

Local market knowledge

Team collaboration

Communicating bad news

Internship logistics

Job description

DigitalWave is seeking a Principal in Bozeman, MT, offering a competitive annual salary and a developer-friendly work environment. The role blends customer-service intuition with data-driven decision-making, empowering ownership-level impact from a non-traditional path.

You’ll navigate cross-team collaboration and guide internship commitments while shaping business outcomes near Bozeman. We hand you $123,000 - $166,000, a growth plan, a mentor, and benefits, then let you flex your week to fit