Principal Customer Engagement Specialist - Midwest Region (Touch Surgery Ecosystem / Digital Technologies)

Medtronic; Illinois; Remote; USD 112,000 - 168,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Employee stock purchase plan

Job summary

Medtronic is seeking a Customer Engagement Specialist for field-based work in the Midwest region, with 75%+ travel. You will partner with surgeons, OR leaders, administrators, and IT teams to drive adoption of Digital Technologies solutions and translate usage data into actionable insights.

Ideal candidates have experience in operating room environments, stakeholder engagement across hospital systems, and strong analytical storytelling that supports adoption and growth.

Qualifications

• Bachelor's degree with 7+ years of experience OR advanced degree with 5+ years in healthcare tech, medical devices, or related fields.
• Experience engaging multiple stakeholder groups across hospital or health system organizations.
• Experience presenting business, operational, or clinical insights to healthcare stakeholders.

Responsibilities

• Lead customer engagement activities across live accounts, building relationships with surgeons, nurses, OR leaders, administrators, residents, IT teams, and executives.
• Drive adoption and utilization by aligning Digital Technologies solutions to clinical workflows and organizational priorities.
• Analyze customer usage data and translate insights into action plans to improve adoption, retention, and account growth.
• Facilitate customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders.
• Partner with Sales teams to identify expansion opportunities within health systems and support commercial objectives.
• Collaborate with Product and Engineering teams to communicate feedback, workflow requirements, and enhancement opportunities.
• Deliver product training, support feature adoption, and assist with troubleshooting in partnership with technical teams.
• Support implementation and go-live activities for assigned projects as needed.

Skills

Stakeholder engagement

Analytical storytelling

Healthcare tech familiarity

Customer engagement

Education

Bachelor's degree

Advanced degree

Tools

CRM systems

Job description

We anticipate the application window for this opening will close on - 1 Nov 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeDigital Technologies develops solutions that support perioperative teams through video management, data analytics, artificial intelligence, and surgical education platforms. Designed to integrate seamlessly into operating room workflows, these technologies help healthcare organizations enhance clinical collaboration, generate procedural insights, and advance surgical training across hospitals and health systems.This field-based role supports customer accounts throughout the Midwest region and serves as a key partner to clinicians, operating room leadership, hospital administrators, and information technology teams. The position requires 75%+ travel within the territory.Preferred candidate locations include Chicago, Illinois or Columbus, Ohio.The Customer Engagement Specialist is a field-based partner to hospitals and health systems using Digital Technologies solutions. Success in this role requires a strong understanding of operating room environments, perioperative workflows, and the complexities of healthcare organizations.Working closely with surgeons, nurses, OR leaders, administrators, residents, and IT stakeholders, this individual will support technology adoption, optimize workflow integration, and expand solution utilization across customer organizations. The role requires the ability to build relationships across perioperative teams while applying clinical workflow expertise, analytical thinking, and data-driven storytelling to influence stakeholders and drive meaningful outcomes.A strong preference will be given to candidates who are comfortable leading analytical conversations, translating product usage data into actionable insights, and communicating compelling business and clinical narratives that support adoption and growth.About the Touch Surgery EcosystemThe Touch Surgery Ecosystem includes a video management and data analytics platform powered by the DS1 computer, our first operating room device. The DS1 enables surgeons, OR team members, and trainees to securely access procedure videos shortly after surgery, using advanced AI algorithms to automatically process and upload content.Our award-winning Touch Surgery application provides safe, accessible surgical training for surgeons and other healthcare professionals. Complementing this platform, Touch Surgery Livestream delivers best surgical practices directly to care teams anywhere in the world, creating an immersive learning experience that extends beyond traditional classroom and in-person training environments.Primary ResponsibilitiesLead customer engagement activities across live accounts, building relationships with surgeons, nurses, operating room leaders, administrators, residents, information technology teams, and executive stakeholders.Drive adoption and utilization by aligning Digital Technologies solutions to clinical workflows, operational priorities, and organizational objectives.Analyze customer usage data and translate insights into action plans that improve adoption, retention, and account growth.Facilitate customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders.Partner with Sales teams to identify expansion opportunities within existing health systems and support commercial objectives.Collaborate with Product and Engineering teams to communicate customer feedback, workflow requirements, and enhancement opportunities.Deliver product training, support feature adoption, and assist with operational troubleshooting in partnership with technical teams.Support implementation and go-live activities for assigned projects as needed.Required QualificationsBachelor's degree with 7+ years of experience OR advanced degree with 5+ years of experience in healthcare technology, medical devices, clinical operations, perioperative services, customer engagement, or account management.Experience working within operating room, procedural, or surgical care environments.Experience engaging multiple stakeholder groups across hospital or health system organizations, including clinical, operational, administrative, and information technology teams.Ability to travel 75%+ within the assigned territory and work remotely within the Midwest region.Preferred QualificationsExperience supporting technology adoption within large health systems or integrated delivery networks.Experience navigating complex hospital decision-making structures and multi-stakeholder healthcare environments.Experience in operating room services from a clinical, healthcare technology, consulting, or medical device background.Experience leading customer-facing initiatives involving workflow optimization, change management, or digital health solutions.Technical proficiency supporting software, digital health, or connected medical technology platforms.Experience presenting business, operational, or clinical insights to healthcare stakeholders.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & SponsorshipAt Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$112,000.00 - $168,000.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.