Principal Customer Debug Engineer

Advanced Micro Devices; Bellevue (WA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Career development opportunities

Innovative team environment

Job summary

A leading technology company is hiring a Principal Customer Debug Engineer in Bellevue, WA, to resolve customer issues and deliver quality technologies. You will leverage your engineering expertise in RAS, PCIe, and Memory to drive solutions and participate in a collaborative team. Candidates should have over 10 years of experience and relevant degree. This position promotes continuous technical innovation and is not eligible for visa sponsorship.

Qualifications

• 10+ years of total experience in relevant fields.
• Experience in RAS, PCIe/CXL, and Memory validation.
• Strong programming skills in Python, C++, and Ruby.

Responsibilities

• Work on RAS, PCIe, Memory, MCA, CXL issues for customer resolution.
• Collaborate with global teams for best solutions.
• Provide validation and debug recommendations.

Skills

RAS validation and debug

PCIe/CXL protocol debug

Memory validation and debug

Post silicon validation methodologies

Python programming

Debug techniques

Education

BS/MS in Computer Science, Computer Engineering, or Electrical Engineering

Tools

Debug tools (protocol analyzers, JTAG tools)

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

PRINCIPAL CUSTOMER DEBUG ENGINEER

THE ROLE

We are looking for a dynamic, energetic Lead / Experienced Systems Debug Engineer to join our Server Customer Engineering team. As a key contributor to the success of AMD’s product, you will be part of a leading team to drive customer issues to closure and deliver the highest quality, industry leading technologies to customers. The Systems Debug Engineering team fosters and encourages continuous technical innovation to showcase successes as well as facilitate continuous career development.

THE PERSON

As a Leader in Server Customer Debug Engineering, you will drive accurate, scalable, and complete solutions to customers. In this high visibility position, your silicon and system engineering expertise will be necessary towards customer enablement, debug and root cause resolution.

KEY RESPONSIBILITIES

• Working on RAS, PCIe, Memory, MCA, CXL and Micro-Controller related failures with customers to get problems resolved
• Collaboration with AMD global teams to identify best solutions
• Providing validation and debug recommendations to customers for validation, new features and debug related questions
• Utilizing debug tools (e.g., debug scripts, protocol analyzers, SCAN and JTAG tools etc.) to narrow down and root cause customer failures
• Debugging issues found during the process, bring-up, validation, and production phases of SOC programs
• Engaging in other software/hardware/design teams

• Leading task force and collaborative approach with multiple teams

PREFERRED EXPERIENCE

• 10+ years of total experience inclusive of one or multiple of the following areas:
• RAS (reliability, availability and serviceability) validation and debug.
• PCIe/CXL functional and protocol (e.g. Gen1~Gen6) debug, including PCIe/CXL IP bring up, validation and analysis.
• Memory functional and protocol validation and/or debug.
• MCA/MCE (Machine check architecture and exception) validation and debug.
• Experience of post silicon validation methodologies
• Experience of developing programming languages such as Python scripts
• Experience of handling various high-speed test and measurement equipment such as protocol analyzer and scope
• Experience of X86 micro architecture
• Programming/scripting skills (e.g. Python, C++, Perl, Ruby etc).
• Debug techniques and methodologies

PREFERRED ACADEMIC CREDENTIALS

• BS/MS (Computer Science, Computer Engineering, Electrical Engineering, or related equivalent)

LOCATION

• Bellevue, WA
• Santa Clara, CA
• Austin, TX

This role is not eligible for visa sponsorship.

#LI-LM1

#LI-HYBRID

Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.