Principal Consultant, Technology Delivery

ICE; Jacksonville (FL); On-site; USD 130,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville, FL seeks a Principal Consultant, Technology Delivery to bridge ICE's internal teams with client organizations, ensuring reliable delivery of mortgage technology initiatives, seamless integrations, and proactive strategy.

You will lead end-to-end projects, drive enterprise architecture and security best practices, collaborate with data, product, and client services, and travel up to 10% to align executive strategy with technical execution.

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• Experience with APIs, microservices, SaaS platforms, AWS, Azure, SQL.
• Ability to translate complex concepts to executive stakeholders.
• Strong communication and presentation skills.
• Excellent organization and project management.
• Willingness to travel up to 10%.

Responsibilities

• Lead end-to-end delivery of mortgage technology initiatives and integrations.
• Communicate ICE’s technology vision across cloud, SaaS, architecture, and modernization.
• Champion adoption of new technologies and enterprise architecture standards.
• Lead audits, security assessments, questionnaire responses, and remediation planning.
• Oversee integrations between mortgage platforms and enterprise applications.
• Facilitate governance meetings, status reporting, and stakeholder communications.
• Drive delivery process improvements, release management, and efficiency.
• Develop data strategies linking servicing operations to business outcomes.
• Translate data and integration concepts into actionable business discussions.
• Bridge ICE’s data engineering, product, and client services teams to align needs.
• Provide strategic recommendations on best practices, regulatory considerations, and tech changes.
• Consult with client executives and travel to client sites as needed.
• Manage stakeholder communications across organizational levels.

Skills

Leadership

Communication

Project management

Travel willingness

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

APIs

Microservices

SaaS platforms

AWS

Azure

SQL

Job description

Job Purpose

The Principal Consultant, Technology Delivery, serves as the critical bridge between internal teams and client organizations, ensuring that technology solutions are delivered reliably, integrations operate seamlessly, and evolving strategies are anticipated and addressed.

Overview

Job Purpose

The Principal Consultant, Technology Delivery, serves as the critical bridge between internal teams and client organizations, ensuring that technology solutions are delivered reliably, integrations operate seamlessly, and evolving strategies are anticipated and addressed.

Responsibilities

• Lead the end-to-end delivery of mortgage technology initiatives, including system implementations, upgrades, integrations, and digital transformation projects
• Communicate ICE’s technology vision across cloud, SaaS, architecture, and modernization
• Champion adoption of new technologies and enterprise architecture standards.
• Lead audits, security assessments, questionnaire responses, and remediation planning
• Oversee integrations between mortgage platforms and enterprise applications
• Facilitate executive governance meetings, project status reporting, and stakeholder communications
• Drive continuous improvement in delivery processes, release management, and operational efficiency
• Partner with clients to develop data strategies that connect mortgage servicing operations to business outcomes, improving visibility, reducing risk, and enabling smarter decision‑making
• Translate complex data and integration concepts into clear, actionable business conversations for client leadership and internal stakeholders
• Serve as a bridge between ICE’s data engineering, product, and client services teams to ensure client data and technology needs are understood, prioritized, and delivered
• Provide strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
• Consult directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
• Manage stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation
• Performs other related duties as assigned

Knowledge And Experience

• Computer Science or Information Technology, or related bachelor’s degree, or equivalent experience
• Experience with APIs, microservices, SaaS platforms, AWS, Azure, SQL
• Demonstrated ability to act as a trusted advisor to executive‑level stakeholders
• Strong communication and presentation skills with the ability to translate technical concepts into business language
• Excellent organization, prioritization, and project management skills
• Strong ownership mindset with the ability to operate in high-pressure, client-driven environments
• Exceptional customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels
• Ability to travel up to 10%

Preferred Knowledge And Experience

• Technical and Integration Skills
• Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures.
• Cybersecurity frameworks (SOC 2, ISO 27001, PCI, NIST, FFIEC).
• IAM/SSO (SAML, OAuth, OIDC), encryption, DevSecOps, API security, network/cloud security.
• AI and Analytics

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.