Principal Cloud Supportability Engineer - AEC

SupportFinity™; Boston (MA); On-site; USD 139,000 - 249,260; Full time

Benefits offered by this job

Health and financial benefits

Annual cash bonuses

Stock grants

Job summary

SupportFinity™ is seeking a Principal Cloud Supportability Engineer in Boston to provide tier-2 support for Autodesk's AEC cloud solutions. This role requires a strong background in Python programming and substantial experience in the architecture and engineering field.

The successful candidate will engage with customers, troubleshoot complex issues, and lead efforts to enhance process efficiency through automation. A bachelor's degree in engineering or computer science and a minimum of 8 years experience in the industry are required.

Qualifications

• Minimum 8 years of experience in architecture & engineering domain.
• Strong experience in writing script-based automations using Python.
• Experience with Azure, AWS, or similar cloud provider is helpful.

Responsibilities

• Act as the dedicated support expert for Autodesk AEC cloud solutions.
• Research, verify, and document product defects.
• Lead initiatives to enhance process efficiency through automations.

Skills

Windows OS

Networking

Cloud APIs

Virtualization

Python

Agile Software Development

Education

4-year bachelor's degree in engineering or computer science

Tools

Jira

Kanban

Azure

AWS

AutoCAD

Revit

BIM360

Job description

Principal Cloud Supportability Engineer - AEC

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier‑2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self‑help and self‑heal automations.

Responsibilities

• Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
• Act as the customer liaison with engineering team
• Research, verify, and document product defects
• Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
• Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
• Excellent verbal and written communication skills
• Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
• Build and maintain a collection of service automation runbooks that can be run from the cloud
• Build alert and telemetry systems to accelerate issue detection and mitigation
• Create documentation as appropriate for the automations developed
• Ensure high quality deliverables
• Ability to work independently and/or guide other team members to meet deadlines
• Self‑motivated and proactive, possessing strong desire to learn

Minimum Qualifications

• 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
• Minimum 8 years of experience in the architecture & engineering domain
• Strong skills in Windows OS, networking, Cloud APIs, virtualization
• Experience with Azure, AWS, or similar cloud provider is helpful
• Strong Experience writing script‑based automations using Python, or similar scripting languages
• Experience in Agile Software Development practices and tools (such as Jira, Kanban, etc.)

Preferred Qualifications

• Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
• Exhibit leadership skills and go beyond on the roles and responsibilities
• Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
• Working experience with any of those products: AutoCAD, Revit, Forma, BIM360.

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $139,000 and $249,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging