Principal Client Partner (RapidScale) (Remote)

Spectrum Business; Journal Square (NJ); Remote; USD 170,000 - 361,000; Full time

Job summary

Spectrum is seeking a Principal Client Partner to lead a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and customer success. You will own account strategy, manage opportunities, and coordinate cross-functional teams to deliver measurable outcomes.

In this role you will build relationships with senior IT and business stakeholders, grow managed services and cloud-based solutions, and navigate multi-stakeholder buying processes to close complex deals with TCVs

Qualifications

• Bachelor's degree and 8+ years of enterprise sales experience.
• Alternative: master’s degree with 6+ years experience, Ph.D. with 3+ years, or 12+ years experience without a degree.
• Experience closing and expanding services-led engagements, $500K–$5M+ TCV.
• Experience selling managed services, cloud solutions, or consulting engagements.
• Ability to navigate multi-stakeholder buying processes and align solutions to business needs.

Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients.
• Build and maintain relationships with senior stakeholders and key decision makers.
• Drive revenue growth, retention, and expansion across managed services and professional services.
• Develop and execute account plans aligned to client business objectives and outcomes.
• Identify and pursue new opportunities across cloud, security, and modernization solutions.
• Manage opportunities through the full sales cycle from qualification through close.
• Coordinate internal resources to ensure alignment and a seamless customer experience.
• Monitor account health, identify risks, and support mitigation strategies.
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene.

Skills

Enterprise sales

Relationship building

Cross-functional collaboration

Communication

Forecasting

Education

Bachelor's degree

Master's degree

Ph.D.

12+ years experience without a degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes.

Operating within RapidScale’s client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio. This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns RapidScale’s managed services and professional services portfolio to deliver value.

The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.

Primary Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutionsCoordinate internal resources to ensure alignment and a seamless customer experience
• Monitor account health, identify risks, and support mitigation strategies
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Minimum Qualifications

• Experience & Education: Bachelor's degree and 8+ years of enterprise sales experience. The right candidate could also have a master’s degree and 6 years’ experience, a Ph.D. and 3 years’ experience, or 12+ years of relevant experience without a degree
• Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K–$5M+ TCV
• Experience managing and growing enterprise or upper mid-market accounts
• Experience selling managed services, cloud solutions, or consulting engagements
• Ability to navigate multi-stakeholder buying processes and align solutions to business needs
• Ability to build relationships with senior stakeholders and influence decision making
• Strong understanding of public, private, and hybrid cloud environments
• Strong communication, organization, and collaboration skills

Preferred Qualifications

• Experience in a cloud MSP, systems integrator, or consulting environment
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
• Experience selling in complex, multi-stakeholder enterprise environments
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.
• Travel up to 30-50% as needed

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $169,900.00 and $361,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $156,300.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company. *At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.