Principal Associate, Project Manager - Product Operations (Execution & Talent Enablement)

Capital One; Charlotte (NC); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One’s Commercial Banking Product team is hiring a Principal Associate, Project Manager to bridge strategy, delivery, and talent. You will standardize Jira workflows, manage OKRs, and execute capability-building routines that empower high-performing teams to achieve strategic goals.

This role focuses on operational excellence across product teams, delivering executive-ready artifacts, and partnering with leaders to drive results through structured processes and continuous improvement.

Qualifications

• Bachelor’s degree or Military experience required.
• Minimum 3 years of Project Management experience.

Responsibilities

• Establish and maintain OKR methodology, reporting, and cadences.
• Manage Jira platform operations, reporting, and team enablement.
• Execute talent development programs and associate engagement initiatives.
• Drive day-to-day operational discipline with standardized workflows and cadences.
• Create and maintain executive artifacts for reporting and governance.
• Partner with cross-functional stakeholders to align delivery with strategic goals.

Skills

Project management

Leadership

Communication

Influencing

Education

Bachelor's degree

Military experience

Master's degree

Job description

Capital One’s Commercial Banking Product team defines the roadmap for the bank’s overall digital strategy, designing new, early stage products and services, and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.

As a Principal Associate, Project Manager operating within the broader Product Strategy & Operations organization for Capital One’s Commercial Bank, you will drive operational excellence and talent development across product teams. In this role, you bridge strategy, delivery, and talent by standardizing Jira workflows, managing Commercial Product’s Objectives and Key Results (OKRs) frameworks, and executing capability-building routines that optimize performance, accelerate output, and empower high-performing teams to move strategic goals forward.

General Responsibilities:

• OKR Methodology & Reporting: Establish and maintain Commercial Product’s OKR methodology, reporting routines, and tracking cadences. Equip product teams with frameworks and templates to align local deliverables with top-of-house strategic metrics.
• Delivery Tooling & Workflow Optimization (Jira): Manage Commercial’s Jira platform operations, reporting, and team-level enablement. Drive team adoption of standardized workflow taxonomy to bring structure and consistency to execution.
• Talent Development & Engagement Execution: Execute organization-wide associate engagement programs, capability-building routines, and talent development tracking.
• Operational Discipline: Drive day-to-day operational discipline across product teams through standardized Jira workflows, OKR tracking cadences, and talent enablement routines—delivering high-leverage practice and talent optimization.
• Executive Artifacts & Reporting: Create and maintain core operational artifacts used for MBRs, QBRs, and executive stakeholder engagement.
• Thought Partnership & Collaboration: Partner with cross-functional stakeholders and leadership to provide strategic and tactical thought partnership, quickly putting structure in place to manage complex bodies of work.

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 3 years of Project Management experience

Preferred Qualifications:

• Master’s Degree
• 5+ years of Project Management experience
• PMP, Lean, Agile, or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem-solving and influencing skills
• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $109,900 - $125,400 for Principal Project Manager

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).