Principal Associate, Communications - Multimedia Specialist

Capital One; Richmond (VA); Hybrid; USD 99,000 - 124,000; Full time

Job summary

Capital One is seeking a Multimedia Specialist to join the Banking & Premium Products Chief of Staff team. You will deliver best-in-class design graphics for internal and portfolio-wide communications, engaging over 10,000 associates and translating business priorities into compelling visual storytelling.

You will collaborate with stakeholders to shape creative strategies, manage end-to-end graphic design, and apply data-driven insights to improve outcomes.

Qualifications

• 3+ years experience in graphic design or visual content creation in a corporate, agency, or production firm environment.
• At least 2 years experience with Adobe Creative Cloud suite (Illustrator, Photoshop, InDesign).
• At least 2 years experience with Google Workspace (Slides, Docs, Sheets).

Responsibilities

• Partner with communications and business stakeholders to understand objectives, audience needs and creative opportunities, translating them into multimedia and visual storytelling strategies.
• Lead end-to-end creative design and delivery of high visibility visual content, translating communications needs into compelling graphic design, digital assets, presentations, templates and other creative solutions.
• Analyze multimedia performance metrics, audience behaviors and feedback to identify what is working and how future approaches should evolve.

Skills

Graphic design experience

Visual storytelling

Adobe Creative Cloud proficiency

Google Workspace proficiency

Education

High school diploma, GED or equivalent certification

Tools

Illustrator

Photoshop

InDesign

After Effects

Premiere Pro

Job description

We’re looking for a Multimedia Specialist to join our team and support the visual and communications strategy for the President of Retail Bank & Premium Products. Our team is responsible for developing and implementing internal communications, planning events and creative materials that connect the President of Retail Bank & Premium Products, her leaders and more than 10,000 associates to the bold business goals ahead. Our work directly supports business programs and initiatives and helps cultivate the best associate experience ever. Our work is designed to tell our story internally and externally. Optimized against the right channels to show the impact our mission has on our Associates and Customers. By joining our team, you’ll be expected to push the envelope, find a better way and strive to do the extraordinary.

About The Role

We’re seeking a Multimedia Specialist to join the Banking & Premium Products Chief of Staff team who will be responsible for delivering best-in-class design graphics which help us tell the B&PP story. These creative elements will be featured in both local and portfolio-wide communication vehicles and will cover some of our most important moments that matter throughout the year. You’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture.

You’ll partner closely with key stakeholders to uncover compelling story ideas, use strong creative judgement to consult on the most effective ways to bring those stories to life, deeply understand our associates’ preferences by analyzing performance data and generating actionable insights, and manage the end-to-end graphic design process for digital and print assets. We’re looking for someone who can partner with communicators to shape creative strategies and concepts for executive and associate storytelling, craft polished visual content, and bring fresh thinking to how we use graphic design to keep associates inspired and informed. Animation skills and light video editing capabilities are a plus.

You will have the opportunity to frequently see your work showcased to an internal audience of more than 10,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.

Responsibilities

Creative Strategy & Consulting

• Partner with communications and business stakeholders to understand objectives, audience needs and creative opportunities, translating them into compelling multimedia and visual storytelling strategies.
• Consult on the right creative approach for each request, using judgment to recommend, reshape or challenge solutions based on business priorities, audience needs, channel strategy and creative best practices.
• Develop and present creative concepts to communications and business stakeholders, influencing toward solutions that balance creativity, business needs, brand standards and associate experience.

Multimedia Production & Execution

• Lead end-to-end creative design and delivery of high visibility visual content, translating communications needs into compelling graphic design, digital assets, presentations, templates and other creative solutions.
• Manage external creative and production partners, determining when vendor support is appropriate and providing clear direction to ensure quality, timelines and budget expectations are met.

Measurement & Continuous Improvement

• Analyze multimedia performance metrics, audience behaviors and feedback to identify what is working, where opportunities exist and how future creative approaches should evolve.
• Synthesize data and insights into clear recommendations and visualizations that help partners and leaders understand creative performance and make informed decisions.
• Establish and evolve meaningful measures of success for multimedia content, using results to continuously improve creative strategy, execution and audience impact.

Creative Leadership & Business Acumen

• Ensure multimedia and visual assets meet a high bar for quality, accessibility, brand consistency and effectiveness across channels.
• Develop a deep understanding of the Banking & Premium Products business strategy, leaders and communications priorities, proactively identifying storytelling opportunities and sharing creative expertise and best practices across the team.

Location

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 3 years experience in graphic design or visual content creation in a corporate, agency, or production firm environment
• At least 2 years of experience in the Adobe Creative Cloud suite (Illustrator, Photoshop, InDesign)
• At least 2 years experience with Google Workspace (Slides, Docs, Sheets)

Preferred Qualifications

• Demonstrated experience developing visual concepts, branding assets, presentation designs, and marketing collateral
• A strong portfolio showcasing graphic design and visual storytelling work
• Experience in motion graphics, animation, or light video editing (After Effects, Premiere Pro)
• Comfortable working in a corporate environment and able to work quickly under tight deadlines

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Communications Assoc

Richmond, VA: $98,900 - $112,900 for Principal Communications Assoc

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.