Principal Application Support Engineer

AMD; Santa Clara (CA); On-site; USD 224,000 - 336,000; Full time

Job summary

A leading technology company is seeking a Principal Application Support Engineer to join their AI Networking Infrastructure support team in Santa Clara, CA. The role involves leading cross-functional teams to tackle complex customer issues, ensuring serviceability and product quality, and providing training to customers. Candidates should have a Bachelor’s degree in Computer Science and strong networking and scripting skills.

Qualifications

• Experience engaging with Hyperscalers in a support leadership role.
• Strong fundamentals in Datacenter Networking, Routing & Switching.
• Comfortable presenting at customer meetings and briefings.

Responsibilities

• Own key customer and OEM engagements for AI networking infrastructure products.
• Collaborate across engineering and marketing to resolve critical escalations.
• Provide inputs and shape usability for future products.

Skills

Customer success focus

Technical skills

Leadership skills

Automation

Scripting in Python/Go/Shell

Datacenter Networking

Education

Bachelor’s degree in Computer Science

Tools

GitHub

Job description

This range is provided by AMD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$224,000.00/yr - $336,000.00/yr

The Role

AMD is looking for a Principal Application Support Engineer to join our AI Networking Infrastructure support team. If you enjoy tackling complex customer problems at scale, obsess over attention to detail, and are comfortable leading cross functional teams then this is the role for you. You will be a member of a core team of incredibly talented individuals working to support the latest hardware and software technologies driving the enablement of large-scale AI clusters.

The Person

The ideal candidate should be excited about customer success and should possess technical and leadership skills to drive complex issues to resolution. Ability to articulate and present status to senior leadership is a must. Being a team player, and one who believes in listening to diverse perspectives is a baseline requirement, along with a proven automation and scripting background.

Key Responsibilities

• Own key customer and OEM engagements for current and next generation of AI networking infrastructure products.
• Collaborate across various teams in Engineering and Marketing to resolve critical escalations.
• Drive serviceability and product quality requirements across the product portfolio.
• Provide inputs and shape the usability and serviceability of future products.
• Provide systems/product training to customers and build a knowledge base for customer support and internal partners
• Be part of an on-call rotation to support production systems

Preferred Experience

• Experience engaging with Hyperscalers in a support leadership role.
• Experience troubleshooting at all levels of an integrated platform.
• Strong fundamentals in Datacenter Networking, Routing & Switching including load balancing (ECMP), underlay/overlay technologies
• Strong scripting skills in Python/Go/Shell scripting
• Comfortable presenting at customer meetings and briefings to executive leadership.
• Familiarity with GPU operations, Collective Communication Libraries, modern AI training contexts
• Familiarity with InfiniBand protocol & RDMA - including setup, bring up, troubleshooting
• Familiarity with RoCE v2 congestion control protocols
• Familiarity with NCCL/RCCL test benchmarks
• Familiarity with DPU and SmartNIC.
• Experience mentoring junior engineers
• Experience with software development processes and tools such as debuggers, and source code control systems (GitHub) is a plus

Academic Credentials

Bachelor’s degree in Computer Science, Information Technology, or a related field

Location

Santa Clara, CA or Austin, TX

Benefits

Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries
• Semiconductor Manufacturing

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