Principal AI-Driven Operations & Strategy

Intuit; Topeka (KS); On-site; USD 196,000 - 266,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit is seeking a Principal, Business Operations Manager to shape and scale the operating model for the AI + HI Customer Success Platform. You will partner with senior leaders to translate strategy into execution, establish performance frameworks, and guide investments to enable scalable customer outcomes.

The role emphasizes driving transformation, cross-functional collaboration, and leveraging automation and data-driven insights to improve efficiency, quality, and measurable business impact.

Qualifications

• 10+ years of experience in business operations, strategy, consulting, operations leadership, or related field.
• Proven track record driving performance, scale, and operational transformation in cross-functional environments.
• Experience building operating mechanisms and leading strategic planning processes.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience partnering with Finance on planning and investment decisions.
• Experience designing governance structures and scalable operating models.
• Experience leveraging technology, automation, and data-driven insights.

Responsibilities

• Own the performance management framework for the Customer Success Platform, including KPIs, scorecards, operational reviews, and executive reporting.
• Design and evolve the operating model that enables scalable delivery of AI + HI customer success experiences.
• Partner with leadership to drive annual and quarterly planning, define priorities, and align investments with strategic objectives.
• Drive operational excellence across internal teams and outsourced partners by establishing performance frameworks and improving coordination.
• Lead cross-functional initiatives that advance the platform’s priorities and improve organizational performance.
• Champion transformational efforts across people, process, and technology to improve productivity and customer outcomes.

Skills

Strategic planning

Operations leadership

Data analytics

Stakeholder management

Executive communication

Job description

Intuit is seeking a Principal, Business Operations Manager to shape and scale the operating model for the AI + HI Customer Success Platform. You will partner with senior leaders to translate strategy into execution, establish performance frameworks, and guide investments to enable scalable customer outcomes.

The role emphasizes driving transformation, cross-functional collaboration, and leveraging automation and data-driven insights to improve efficiency, quality, and measurable business impact.