Principal Access Rep - Cancer Center - Call Center - FT Days

University of California - Irvine Health; Orange (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

University of California, Irvine Health is seeking a patient scheduling specialist within the Cancer Center Call Center. You will schedule specialty referral appointments and modify existing bookings to align with operational changes.

The role involves outbound call center activities, handling patient inquiries for medical services, and serving as a preceptor for new staff. Strong English communication and Excel skills are required; Epic experience is preferred.

Qualifications

• Minimum 1 year experience in a customer service role with scheduling systems (Quest, Epic, etc.)
• Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
• Experience with MS Excel
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment (printer, copier, fax, scanner)
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to work independently with minimal supervision
• Ability to establish and maintain effective relationships across the Health System

Responsibilities

• Schedule specialty referral appointments or modifications based on operational changes
• Provide outbound call center services within the Cancer Center
• Handle inbound calls from patients seeking medical services as needed
• Serve as a preceptor for new staff

Skills

Customer service

Scheduling

MS Excel

Verbal communication

Written communication

Insurance knowledge

Office equipment

Data entry

Independent work

Cross-functional collaboration

Tools

Quest

EPIC

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services within the Cancer Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

What It Takes to be Successful

Required Qualifications

• Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
• Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
• Experience with MS Excel
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to work independently with minimal supervision and direction
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Prior EPIC experience
• Minimum 6 months experience working at UCI Medical Center's Call Center
• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated knowledge of medical terminology
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization