Primary Care Customer Service Representative

Wake-Veterinary-Medical-Center; Knightdale (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

401(k) match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Critical illness plan

Uniform allowance

Employee assistance program

Job summary

Wake Veterinary Medical Center in Raleigh is seeking a full-time customer service representative to join our collaborative and compassionate team. You will greet clients, answer calls, schedule appointments, and assist the veterinary staff to ensure smooth daily operations.

We value work-life balance, provide comprehensive benefits, and support ongoing training. Join a skilled, friendly team dedicated to delivering exceptional care for pets and their families.

Qualifications

• Experience in customer service or front desk roles preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and work well in a team.

Responsibilities

• Greet clients and answer phones in a courteous, professional manner.
• Schedule appointments and coordinate with veterinary staff.
• Assist with front desk duties and client intake to support smooth clinic operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Description

Wake Veterinary Medical Center in Raleigh is currently seeking a full-time customer service representative to join our collaborative and compassionate team. Known for balancing high-quality medicine with a healthy work-life balance, our team is frequently praised for being both fun and incredibly skilled—a great combination!

Why Wake Veterinary Medical Center?

Wake Vet is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve recently doubled our facility space, added dedicated special procedures and chemotherapy rooms, and expanded our diagnostic capabilities to better support our patients and referring veterinarians.

We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants. Located in Knightdale, NC—just off I-540,we’re a quick and easy commute from anywhere in the Research Triangle.

Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.