Pricing-Savvy Customer Service & Order Specialist

Motion; Gadsden (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative who will accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, process orders by phone, fax, email, or counter sales, and negotiate prices to support gross profit within set parameters.

The role emphasizes building customer relationships, maintaining inventory levels, coordinating with Account Representatives, expediting backorders, handling returns, and

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong reliability, organization, and attention to detail.
• Excellent communication, written and verbal.

Responsibilities

• Answer basic customer inquiries, provide quotes, and enter orders.
• Process orders by phone, fax, email, or counter sales.
• Negotiate pricing within parameters to support gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Maintain inventory for customers and source products as needed.
• Determine cost-effective shipping methods for orders.
• Coordinate with Account Representatives to ensure satisfaction.
• Expedite backorders and prepare shipments.
• Handle customer returns.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative who will accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, process orders by phone, fax, email, or counter sales, and negotiate prices to support gross profit within set parameters.

The role emphasizes building customer relationships, maintaining inventory levels, coordinating with Account Representatives, expediting backorders, handling returns, and