Pricing Operations Automation Lead

Apple; New York (NY); On-site; USD 145,000 - 264,000; Full time

Benefits offered by this job

Employee stock purchase plan

Discretionary bonuses

Relocation assistance

Comprehensive medical and dental

Job summary

Apple's Pricing Operations team is seeking a self-directed builder to define and implement end-to-end pricing solutions. You will prototype with Engineering, embed AI and automation, and build a validation framework to ensure accuracy at global scale.

As the first in this role, you'll shape processes, partner with Pricing Engineering and Tax Product, and communicate vision to stakeholders in a fast-moving environment.

Qualifications

• 5+ years driving process transformation, operations, or building solutions in a business context.
• Hands-on experience applying AI, Generative AI, or intelligent automation to transform workflows.
• Prototype and build solutions independently, and partner with Engineering to scale them.
• Translate ambiguous problems into clear requirements bridging operations and engineering teams.
• Experience designing validation, QA, or control processes where error costs are high.
• Comfortable operating in undefined territory and learning complex processes quickly.
• Outstanding problem-solving and attention to detail.
• Track record of collaborating across teams.
• Bachelor's degree in a quantitative/technical field.

Responsibilities

• Reimagine end-to-end pricing implementation lifecycle and design next-gen intelligent workflows.
• Prototype, test, and pilot AI/automation solutions for pricing operations.
• Partner with Engineering to build and scale pricing tools.
• Design a best-in-class validation framework for speed with accuracy at scale.
• Contribute Pricing Operations perspective early and communicate progress to stakeholders.
• Translate operational needs into clear requirements and build a compelling ROI case.

Skills

AI in workflows

Prototyping

Cross-functional

Attention to detail

Problem solving

Stakeholder communication

Independent builder

Education

Bachelor's degree in quantitative/technical field

Tools

Automation tools

Data tooling

Job description

New York City, New York, United States Software and Services

Apple's Services provide customers around the world with access to an incredible collection of content across apps, music, games, fitness, movies, TV, news, books, cloud storage, and more. Behind every price customers see is a Pricing Operations team that brings those decisions to life with exceptional precision, at a truly global scale.We're looking for a self-directed builder who is equal parts operator and technologist, someone ready to reimagine how pricing initiatives come to life, end-to-end.As the first person in this role, you'll define the function from the ground up: prototyping and building solutions yourself, partnering with Engineering to scale them, and embedding AI and automation into the core of how the team operates. Underpinning it all is a best-in-class validation framework that enables accurate, confident pricing changes deployed globally at scale.You bring a rare combination: the intellectual curiosity to develop deep fluency in complex operational processes, the technical range to build hands-on, the credibility to partner with Engineering as a peer, and the rigor to champion accuracy at every step. If you're energized by fundamentally transforming how work gets done, this role is for you.

Description

You will play a defining role in how Apple Services brings pricing to life across the App Store, Apple Music, iCloud+, Apple TV+, Apple Arcade, Apple News+, Apple Creator Studio, and more. Embedded within the Pricing Operations team, you'll work cross-functionally with Pricing Engineering, Pricing Product, and Tax Product to deliver solutions that operate at Apple's scale.

Responsibilities

• Reimagine the end-to-end pricing implementation lifecycle and design the next generation of intelligent workflows
• Pioneer how AI and automation can elevate pricing operations, then prototype, test, and pilot solutions that bring those ideas to life
• Partner with Engineering to build and scale tools that make implementing pricing initiatives faster, simpler, and more powerful
• Design a best-in-class validation framework that lets us move quickly while staying accurate at scale
• Bring the Pricing Operations perspective to the table early, and clearly communicate vision, progress, and outcomes to stakeholders and senior leaders
• Translate operational needs into clear requirements, and build the case for new solutions grounded in clear impact and ROI

Minimum Qualifications

• 5+ years of experience driving process transformation, operations, or building solutions in a business context
• Hands-on experience applying AI, Generative AI, or intelligent automation to fundamentally transform workflows
• Demonstrated ability to prototype and build solutions independently, and to partner with Engineering to scale them
• Able to translate ambiguous problems into clear requirements that bridge operations and engineering teams
• Experience designing validation, QA, or control processes where the cost of error is high and accuracy is non-negotiable
• Comfortable operating in undefined territory: learning complex processes quickly, creating structure where none exists
• Outstanding problem-solving skills and exceptional attention to detail
• Track record of building strong working relationships and collaborating across teams
• Bachelor's degree in a quantitative / technical field

Preferred Qualifications

• 5+ years of experience in Process / Business transformation, preferably within Finance, Pricing or Revenue operations, or in a consultancy firm specialized in process transformation
• Advanced skills in data and automation tools, and avid explorer of AI applications to business processes
• Experience documenting current-state processes and pain points to design future-state solutions, and influencing solution design early so operational needs are embedded in engineering roadmaps
• Outstanding ability to ensure broad stakeholder alignment and clarity at every stage in a project
• Familiarity with global commerce complexities and the operational realities of running them at scale

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.