Price File Manager - AVAILABILITY REQUIRED 4AM TO 4PM

New Seasons Market; Portland (OR); Hybrid; USD 60,000 - 80,000; Full time

Job summary

New Seasons Market in Portland, OR is seeking a Price File Manager in the Operations department to lead pricing production and signage across the store.

You will supervise a team, ensure accurate pricing, collaborate with Promotions and Merchandising, and uphold our standards of equity and customer service.

This role requires flexibility for evening/weekend shifts and a commitment to food safety and store policies in a fast-paced grocery environment.

Qualifications

• Previous customer service, food service, retail or grocery experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Skills to plan, prioritize and delegate work.
• Knowledge of retail pricing operations, graphic design, file maintenance or sign making experience preferred.
• Basic to intermediate math and computation skills required.

Responsibilities

• Manages and provides oversight to all areas of the department.
• Creates and hangs shelf signs and tags for all departments, including UPC, PLU, special pricing, price changes, and add/drops.
• Maintains awareness of and plans for signage needs for weekly ads, promotions, events and holidays.
• Maintains accurate pricing and signage that meet merchandising standards.
• Partners with Promotions Manager to maintain current promotional signage throughout the store.
• Responds to technical issues leveraging knowledge, experience and resources.

Skills

Customer service

Leadership

Team management

Multi-tasking

Problem solving

Communication

Attention to detail

Flexibility

Tools

MS Office

POS software

Sign making programs

Job description

Job Title: Price File Manager
Department: Operations
Job Region: Oregon / SW Washington
Reports-To: Assistant Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.

About the role: Coordinates Price File department operations and work, including the production and maintenance of store pricing and signage. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management / leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

General Requirements

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.

Position Responsibilities

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production.
• Creates and hangs shelf signs and tags for all departments, including UPC, PLU, special pricing, price changes, and add/drops.
• Maintains awareness of and plans for signage needs for weekly ads, promotions, events and holidays.
• Maintains accurate pricing and signage that meet merchandising standards.
• Partners with Promotions Manager to maintain current promotional signage throughout the store.
• Responds to technical issues leveraging knowledge, experience and resources.
• Troubleshoots or seeks solutions to programming, pricing and signage issues.
• Develops and maintains systems for sign requests.
• Maintains good working relationships with store staff, marketing and merchandising teams, computer/register support and vendors.
• Works collaboratively with other departments in the store to meet store merchandising standards.
• Maintains the organization and cleanliness of the price file work areas.
• Handles damaged and spoiled product according to company policy.
• Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Delivers exceptional service and demonstrates friendly and attentive behaviors with internal and external customers.
• Engages internal and external customers in a friendly manner, shares information, assists in locating resources, and seeks opportunities to enhance the customer experience.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.

Tools and Equipment Used (not all inclusive)

This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

• This position works at a *Light level. Requiredfrequently and up to continuously to be on feet with a mix of standing and walking throughout shift.Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

• Frequently required to use hands and wrists for grabbing, twisting and pulling.
• Performs other tasks and duties as assigned.

*Light means the worker has the ability to occasionally (1 – 33%) lift 20 pounds and can frequently (34 – 66%) lift or carry objects weighing up to 10 pounds.

What you Bring as a Candidate

• Previous customer service, food service, retail or grocery experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Skills to work with a high degree of accuracy.
• Skills to train, coach and hold staff accountable.
• Skills to plan, prioritize and delegate work.
• Knowledge of retail pricing operations, graphic design, file maintenance or sign making experience preferred.
• Basic to intermediate math and computation skills required.

• Skills to read, understand and follow through on verbal and written instructions.
• Previous supervisory or management experience highly preferred.
• Intermediate to advanced level proficiency with MS Office with skills to learn new software and technology. Working knowledge with POS, inventory, pricing or sign making programs or other retail specific software preferred.

Physical and Environmental Work Space

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company.

New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.