Prevenitive Maintenance Specialist

Convergint; Pleasanton (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Paid Time Off starting at 13 days

Vehicle reimbursement plan or company?

Job summary

Convergint is seeking a full-time Security Service Technician to perform preventative maintenance on burglar alarm systems, CCTV, access control, and related technologies. You will conduct tests, document results, and communicate findings to customers and internal teams.

Grow with a dynamic team in a company that values safety and exceptional service. The role emphasizes a strong customer focus, integrity, and growth mindset while supporting a wide range of security technologies in commercial

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Positive attitude with attention to detail and willingness to learn.
• Developing technical skills related to building automation and electronic security.
• Ability to troubleshoot problems and provide solutions.

Responsibilities

• Perform preventative maintenance inspections on security systems and verify operation.
• Document inspection results and communicate findings to customers and teams.
• Diagnose issues, perform basic troubleshooting, and repair or replace parts as needed.
• Prepare detailed service reports for invoicing and cost tracking.

Skills

Customer service

Troubleshooting

Communication

Technical aptitude

Education

High School/GED

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will perform preventative maintenance inspections on burglar alarm systems, CCTV, access control systems, and other electronic security technologies, helping ensure our customers' security systems remain reliable, compliant, and operating at peak performance. Responsibilities include conducting routine system testing, documenting inspection results, identifying potential issues, performing basic troubleshooting, and communicating findings to customers and internal teams. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Preventative maintenance inspections on burglar alarm systems, CCTV, access control systems, and other electronic security technologies, helping ensure our customers' security systems remain reliable, compliant, and operating at peak performance.
• Responsibilities include conducting routine system testing, documenting inspection results, identifying potential issues, performing basic troubleshooting, and communicating findings to customers and internal teams.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
• Opportunity to interact directly with customers, develop strong problem-solving abilities, and gain exposure to a variety of security technologies used in commercial environments
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Positive attitude, strong attention to detail, a willingness to learn, and a commitment to delivering exceptional customer service.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Preferred Experience: (but not required):

• 1-3 years relevant
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.