Prevailing Wage Concierge - The Riverie

Greystar; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

Onsite housing discount at managed Gre

6-Week Sabbatical after 10 years

401(k) with Company Match up to 6%

Paid Parental Leave

Employee Assistance Program

Life Insurance

Disability Insurance

Pet Insurance

Legal Plans

Charitable giving program

Job summary

Greystar is seeking a Leasing/Package Room Clerk in New York to oversee daily package operations, greet residents and guests, answer calls, and coordinate move-ins and move-outs. The role also manages guest suites, ensures amenities are ready, tracks deliveries, and maintains service logs.

The position supports resident activities and maintains local area information for resident convenience. The role emphasizes strong customer service at the leasing office, with a focus on accuracy,

Responsibilities

• Oversee day-to-day operations of the package room, including receiving, organizing, tracking, and distributing resident packages.
• Greet prospects and residents as they enter the leasing area and ensure comfort while they wait to speak with a team member.
• Answer phone calls, route to the appropriate team member, and assist with service request callbacks as needed.
• Maintain the guest suite schedule and coordinate loading dock/elevator schedules for move-ins/outs.
• Ensure clubhouse amenities are ready for touring before the office opens each morning.
• Manage all package deliveries by documenting arrivals and notifying residents within 24 hours.
• Keep logs for equipment rentals, dry cleaning, and other services.
• Assist with planning and organizing resident activities and programs.
• Maintain local information on restaurants, shops, delivery options, and concierge vendor contacts.

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

Job Description

• Package Management: This position will primarily be responsible for overseeing the day-to-day operations of the package room, including receiving, organizing, tracking, and distributing resident packages. The team member will ensure packages are stored accurately and efficiently, maintain an organized and clean package room, assist residents with package retrieval, and help resolve package-related concerns. While additional front desk and operational responsibilities may be assigned as needed, package management will be a primary focus of this role.
• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move‑ins and move‑outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors

The hourly range for this position is $21.00- $23.00.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.
• 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].