President, Integrated Care Delivery

Banner Health Corporate; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a senior leader to plan, organize, direct, and evaluate enterprise-wide care delivery operations, ensuring the highest-quality patient services and financial performance. The role drives long-range goals, monitors financial outcomes, and guides senior leaders to maximize success across regions.

It requires strong strategic vision, governance, and a commitment to service excellence.

Qualifications

• Advanced degree in health administration or business required.
• 10+ years of progressive leadership experience in a major health system.
• Strong communication, analytical and negotiation skills.
• Ability to lead in a dyad partnership with physician leadership.

Responsibilities

• Plan, organize, direct, and evaluate enterprise-wide care delivery operations.
• Establish and achieve long-range goals and financial outcomes.
• Provide executive leadership and guidance to senior leaders across regions.
• Oversee budgeting, capital planning, and governance with facilities, planning and finance.

Skills

Strategic leadership

Financial acumen

Healthcare operations

Change management

Education

MHA, MBA or MS in health administration or related field

Job description

Primary City/State: Phoenix, Arizona Department Name: Admin-Corp Work Shift: Day Job Category: General Operations

POSITION SUMMARY

This position plans, organizes, directs, and evaluates enterprise-wide care delivery operations to ensure the highest-quality patient services and financial performance. Specific responsibilities include establishing and achieving long-range goals, monitoring and achieving financial outcomes, and guiding senior leaders to maximize success. This position has leadership accountability for enterprise-wide care delivery operations, working with system support services to optimize system synergy and pursue solutions and approaches. This position is a key member of senior leadership, providing expertise, information and advice for determining strategy, policy, goals, initiatives and operational performance. This position ensures the initiatives and strategies of the company are operationalized throughout the regions and that results meet customer service, physician relations, workforce and financial goals and objectives as developed by the Board of Directors and senior corporate management. The incumbent is a role model for leadership, service excellence and corporate compliance.

CORE FUNCTIONS

• Develop and implement strategies to achieve the desired business outcomes of adequate return on investment, capital development, growth, and delivery of high-quality service to customers. These strategies may include, but are not limited to, improving service delivery, experience, and clinical quality; increasing revenues; decreasing costs; developing new business models; and continuing to build the healthcare delivery system.
• Ensures the integration of new, expanded operations and services by providing leadership that maximizes each executive's contributions and assures timely decision-making reflective of the mission, vision and values of the system.
• Develops and monitors financial and clinical performance outcomes to assure objectives are met, as established by corporate leadership and the Board of Directors. Maintains an effective budgeting and capital planning discipline in conjunction with community operating management to ensure planned revenues, expenses and profit goals are met.
• Maintains an effective internal control environment to ensure that assets are safeguarded, policies and operating procedures followed, necessary controls are effective and efficient, proper compliance with existing laws and regulations achieved, and operations comply with the legal and regulatory parameters in which it operates.
• Actively participates in creating an environment of understanding and trust by participating in two-way communication with those we serve, physicians and employees. Promotes and participates in activities and decisions consistent with the creation of the "environment of choice" for customers, physicians and employees.
• Holds facility and service area executives accountable for achieving plans and performance targets. Works with them to identify and resolve issues and problems affecting operations and provides them with counsel, guidance, and direction and encourages the utilization of others with specialized skills and expertise as appropriate. Develops competencies to allow for continued professional growth and to provide the competencies the company needs to support its growth and long-term success.
• Leads clinical service line administration and development in a dyad partnership with physician leadership, ensuring service lines are strategically aligned, operationally sound, and positioned for growth. Fosters collaborative governance structures that integrate physician and administrative perspectives to drive clinical program excellence and patient-centered outcomes.
• Provides executive oversight of facilities and construction across a large, complex health system, including strategic program development for major builds and site expansion. Partners with facilities, planning, and finance leadership to ensure capital projects are delivered on time, within budget, and in alignment with long-term system strategy and community need.
• The position promotes consistency while maintaining the unique entity and regional individualism. This position requires the ability to influence management at all levels to create an environment of choice in a fast-paced, growth-oriented healthcare system. Strategies and services must support the company's mission, vision and values, strategic initiatives and standards of performance. The incumbent will have responsibility for and direct appropriate use of all resources within the areas of operational responsibility to ensure standards are exceeded for service, clinical and financial outcomes required of the position. Internal customers include employees, volunteers, leaders, and executives at the entity, regional, and enterprise levels. External customers include community organizations, government and regulatory agencies, and vendors.

MINIMUM QUALIFICATIONS

Requires the advanced academic preparation equivalent to an MHA, MBA or MS in health or hospital administration, business administration or a related professional field. Must possess a strong knowledge and understanding of healthcare operations as normally demonstrated through at least 10 years of progressive experience in a major health care organization or health system setting as a care delivery operations leader. Must be a unique communicator and be an expert in the power of persuasive argument in a way that engenders understanding and trust. Demonstrated ability to provide leadership in a way that reinforces the organization's mission, vision and values. Capable of providing leadership which displays a positive attitude and flexibility in changing situations and participates in identifying problems and suggesting solutions. Effectively uses problem-solving skills in a team environment to develop and implement solutions. Experience in the successful integration of acquired or partnered organizations is preferred. Demonstrates analytical, problem-solving and negotiation skills.

PREFERRED QUALIFICATIONS

Previous experience with a large, non-profit health care system is highly desirable. Additional related education and/or experience preferred.

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Banner Health supports a drug-free work environment.

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