Presell Service Representative

Community Coffee Company, L.L.C.; Baton Rouge (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Short-term disability

Long-term disability

Paid time off

Employee assistance program

Job summary

Community Coffee Company, a leading family-owned coffee brand in the United States, is seeking a Presell Service Representative in Baton Rouge, LA. You will deliver products, merchandise shelves, collect payments, and maintain accurate delivery data to support route profitability and customer satisfaction.

Ideal candidates have at least 1 year of customer service or sales experience, with DSD route familiarity. A valid driver’s license is required; CDL may be needed depending on location.

Qualifications

• High school diploma or equivalent required.
• Passingscore on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in a related field preferred.
• Minimum of one year of customer service or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years old.
• Valid driver’s license required; CDL may be required depending on location.
• DOT medical certification required.
• Successful completion of pre-employment physical.
• Internal Only: Experience with Community Coffee may fulfill this requirement with HR approval.

Responsibilities

• Drive a company vehicle to deliver products, equipment, and supplies to customers.
• Rotate and merchandise products for optimal accessibility and presentation.
• Collect payments and make daily bank deposits.
• Load and unload products and equipment, ensuring order accuracy.
• Maintain and update delivery, sales, and deposit information using a handheld computer.
• Clean and perform routine maintenance on company vehicles.
• Communicate effectively with Presell Representatives and managers via phone, email, text, or in person.
• Resolve customer concerns related to products or equipment in a timely and professional manner.
• Collect empty containers, expired, unsold, or damaged merchandise according to company procedures.
• May be asked to perform additional duties as necessary

Skills

Customer service

Sales experience

DSD experience

Route sales

Communication

Education

High school diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

Handheld computer

CDL may be required

DOT medical certification

Pre-employment physical

Job description

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environmentthat’s as energizing as our coffee. Here,you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Presell Service Representative, you will represent and promote Community Coffee’s premium brand by delivering products and providing outstanding service to our existing customers. This role plays a key part in driving route profitability and customer satisfaction.

Key Responsibilities

• Drive a company vehicle to deliver products, equipment, and supplies to customers.
• Rotate and merchandise products for optimal accessibility and presentation.
• Collect payments and make daily bank deposits.
• Load and unload products and equipment, ensuring order accuracy.
• Maintain and update delivery, sales, and deposit information using a handheld computer.
• Clean and perform routine maintenance on company vehicles (e.g., washing, checking oil, fluids, and tire pressure).
• Communicate effectively with Presell Representatives and managers via phone, email, text, or in person.
• Resolve customer concerns related to products or equipment in a timely and professional manner.
• Collect empty containers, expired, unsold, or damaged merchandise according to company procedures.
• May be asked to perform additional duties as necessary

Position Requirements

• High school diploma or equivalent required.
  • Passingscore on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in a related field preferred.
• Minimum of one year of customer service or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years old.
• Valid driver’s license required; CDL may be required depending on location.
• DOT medical certification required.
• Successful completion of pre-employment physical
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Additional Requirements

• Self-motivated witha strong sense of initiative
• Flexible and adaptable in a dynamic work environment
• Builds Trust
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented
• Accountability
• Takes Action
• Interpersonal Agility

Physical Demands/Work Environment

The physical requirements listed below are representative of those necessary to successfully perform this role's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While servicingapproximately 20–30 customers per day, the employee is regularly required to:

• Use hands to handle, feel, or reach with arms and hands.
• Stand, walk, climb, or balance.
• Stoop , kneel, crouch, or crawl.
• Enter and exit a vehicle frequently.
• Lift up to 35 pounds frequently and up to 40 pounds occasionally.
• Push or pull up to 100 pounds occasionally using a rolling pallet or similar equipment, including on inclines or ramps.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Field Sales Environment - While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Our Values

Champion People

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.