Prescription Assistance Specialist

Fairview Health Services; Shoreview (MN); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Fairview Health Services in Shoreview, MN is hiring a Prescription Assistance Specialist. The role focuses on coordinating financial access to medications, educating patients on benefits, and partnering with clinicians to improve access for diverse patient populations.

You will work with an interdisciplinary team in an academic/clinic setting, gaining leadership experience while supporting Fairview retail and mail-order pharmacies. Hybrid schedule applies.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in complex office support/advocate roles, preferably pharmacy-related.
• Excellent customer service and communication skills in writing and speaking.
• Ability to adapt to changing priorities and work with care teams.
• Proven problem-solving ability and attention to detail.
• 1 year pharmacy technician experience and MN license required.
• Licensed pharmacist technician in MN with board requirements as stated.

Responsibilities

• Educate patients on insurance benefits and assist with patient programs.
• Expedite access by resolving barriers and coordinating with clinics and pharmacies.
• Communicate care plans and act as a liaison with clinicians and patients.

Skills

Customer service

Verbal communication

Written communication

Prioritization

Problem solving

Team collaboration

Education

High School Diploma/GED

MN Pharmacy License

Pharmacy Technician Certification

Tools

Epic

Enterprise Rx

Job description

Job Overview

Location: Seven Lakes Pharmacy, Shoreview MN

Hours: 80 hours bi-weekly

Schedule: days

This position is considered hybrid with 4 days being remote and 1 day being in office!

As the Prescription Assistance Specialist, you will serve as a pharmacy advocate for patients on behalf of the clinicians prescribing medication. Primary focus will be coordinating financial access to take home medications. Work as part of a high-performing, interdisciplinary team of nurses, physicians, and other health care providers in a rewarding, fast-paced work environment in an academic/clinic setting. This is a unique position allowing a pharmacy technician to utilize/develop pharmacy and leadership skills.

Responsibilities

• Educating patients on their insurance prescription benefits and identifying patient assistance programs, grants and other financial assistance opportunities. Communicating expectations, timing, and process capably to patients, caregivers, and clinics.
• Expediting patient access to medications by identifying and resolving barriers on behalf of clinic care teams, including: submitting and following patient assistance programs, supporting providers by assisting with grants, coordinating fulfillment of orders with dispensing pharmacies, and assisting patients in being able to financially afford their medications. Advising patients on their financial assistance options and identifying saving opportunities. Acting as an advocate for Fairview retail and mail order pharmacies. Partner with multiple specialties and clinics Develop expertise in each manufacturer patient assistance program to act as a subject matter expert for the team, clinic, and our partners in access services. Establishing relationships with industry representatives and reimbursement managers to maintain current knowledge of available financial assistance programs.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served: Partners with patient care giver in care/decision making. Communicates in a respective manner. Ensure a safe, secure environment. Individualizes plan of care to meet patient needs. Modifies clinical interventions based on population served. Provides patient education based on as assessment of learning needs of patient/care giver. Fulfill all organizational requirements: Completes all required learning relevant to the role. Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards. Fosters a culture of improvement, efficiency and innovative thinking.

Required Qualifications

• High School Diploma/GED
• 2 years experience in complex office support/coordinator/advocate role, preferably pharmacy-related
• Excellent customer service and ability to communicate verbally and in writing in a clear, concise, accurate and considerate manner
• Ability to assess and clarify changing priorities
• Proven ability to problem-solve effectively
• 1 year Pharmacy technician experience
• MN Pharmacy License Registered as Pharmacy Technician with the MN State Board of Pharmacy. If Minnesota Board of Pharmacy registration on or after 1/1/2013, must have a certificate of completion from a MNBOP approved employer based or vocational/technical training program

Preferred Qualifications

• Experience working in Epic and Enterprise Rx application

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$22.96- $32.42 Hourly