Preschool Services Coordinator (Case Management) for Riverside Preschool Age North

Default Brand; San Bernardino (CA); On-site; USD 35,362 - 54,856; Full time

Benefits offered by this job

Generous benefits package

Sign-on bonuses of $250 and $500

Job summary

Default Brand is seeking a full-time Consumer Services Coordinator in San Bernardino, CA. Under the direct supervision of the Program Manager, you will coordinate services and support for consumers in compliance with developmental disabilities legislation. Responsibilities include evaluating consumer progress, maintaining rights and dignity, providing advocacy, and completing necessary administrative documentation. The position comes with a salary range of $25.67 - $39.82 hourly and a generous benefits package, including sign-on bonuses of up to $750.

Qualifications

• Master’s degree or equivalent experience required.
• Valid California driver’s license required.
• Experience in case management preferred.

Responsibilities

• Coordinate services to consumers as outlined in legislation.
• Evaluate consumer progress and maintain dignity.
• Provide advocacy services to consumers and families.
• Complete daily administrative requirements in timely manner.

Skills

Verbal communication

Written communication

Interpersonal skills

Flexibility

Education

Master’s degree in social work, psychology, public health nursing, or a related field

Bachelor's degree plus one year experience in related field

Job description

Job Category: Social Services

Requisition Number: PRESC002439

Posted: April 30, 2026

Job Type: Full-Time

Location

Headquarters, 1365 S Waterman Ave, San Bernardino, CA 92408, USA

Summary

Under the direct supervision of the Program Manager, the Consumer Services Coordinator will coordinate the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act. This position provides services to consumers in the Riverside Central area, which includes travel to March Air Reserve Base, Moreno Valley, Riverside, and the University of California Riverside. Mileage reimbursement for business travel is paid monthly.

Hourly Range

$25.67 - $39.82

Benefits

Generous benefits package and employee perks. Sign‑on bonuses: $250 after 90 days of employment with good standing, and $500 after 6 months of employment with good standing.

Responsibilities

• Assume daily Consumer Services Coordinator responsibilities under the direction of the Program Manager.
• Evaluate consumer progress and plans as identified in the Individual Program Plan (IPP) on an ongoing basis.
• Ensure consumers’ rights and dignity are maintained in the provision of services.
• Maintain contact with consumers and their families as required.
• Provide advocacy services to consumers and their families in accordance with state Department of Developmental Services (DDS) regulations. Attend relevant meetings (e.g., IEP) and prepare paperwork and notate the IPP as necessary.
• Seek out and effectively utilize generic resources on behalf of consumers. Provide information and referral services.
• Conduct individual or family crisis intervention and appropriately document activities.
• Complete special incident reports on a timely basis. Inform representatives of other programs/agencies as appropriate.
• Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed. Perform follow‑up as required.
• Provide complete case coordination coverage to any consumer when the assigned Consumer Services Coordinator is absent.
• Coordinate, implement, and update the CDER, Annual Review, and IPP process.
• Serve Medicaid Waiver cases, completing required documentation in a timely and thorough manner.
• Complete Placement and Liaison activities as required.
• Act as liaison to at least two community agencies, parent groups or programs; attend meetings, provide information about the program, and act as a resource.
• Provide written reports of activities to the Program Manager at least annually.
• Arrange for placement of consumers in residential facilities or other programs, as clinically indicated and approved by the Interdisciplinary Team.
• Provide case coordination services to consumers in all levels of community care facilities.
• Represent the regional center at case conferences and interagency meetings.
• Keep the Program Manager informed of the status of the caseload, community needs, liaison activities, and unusual or difficult case situations.
• Act as program sponsor for new employees, providing training in agency philosophy, mission, policies and procedures.
• Lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, health care facility, or day program each year.
• Successfully complete all assignments arising from the agency’s Performance Contract.
• Complete daily administrative requirements, purchase service forms and consumer file record documentation in accordance with agency policies and procedures.
• Ensure completion of at least 95% of required case‑related paperwork within designated time frames.
• Coordinate purchase of services identified in the IPP, including documentation of requests for services in quarterly reports.
• Prepare and present cases for compliance review, eligibility review, and other administrative reviews.
• Complete Targeted Case Management (Title XIX) documentation accurately and on time.
• Correct any out‑of‑date record deficiencies.
• Be available to accept a transfer to another unit as determined by the needs of Inland Regional Center.
• Maintain an ample skill level in interpersonal and community relationships.
• Comply with the Agency’s Injury and Illness Prevention Plan; notify Program Manager of unsafe working conditions.
• Contribute to team efficiency by sharing expertise and answering questions.
• Work cooperatively and effectively with others.
• Use office equipment appropriately and maintain it in good repair.
• Adapt to changes, new priorities, and new assignments.
• Keep manager informed of pending work and problems encountered.
• Maintain good attendance and punctuality.
• Use agency IT systems appropriately, maintaining security and following protocols.
• Ensure program compliance with agency personnel policies and procedures.
• Stay current and expand relevant knowledge base; attend training as required.
• Organize travel efficiently; maintain a safe driving record.
• Utilize bilingual skills as required.
• Perform additional work as assigned.

Minimum Position Requirements

• Master’s degree in social work, psychology, public health nursing, special education, early childhood development, or a related field from an accredited college or university.
• Or BA or BS degree from an accredited college or university and one year of experience including case management in intellectual/developmental disabilities, social work, special education, early childhood development or a related field.
• Ability to handle change well and be flexible in dealing with interruptions, new priorities, and new assignments.
• Ability to follow oral and written direction.
• Ability to establish and maintain effective working relationships.
• Ability to work cooperatively and effectively with others; perform as a member of a team.
• Strong verbal and written communication skills.
• Valid California driver’s license and possession of liability insurance with a safe driving record.

Additional Opportunities

Case Management Trainee (CMT): For candidates who meet the education requirement for Preschool Services Coordinator but not the experience requirement, a year‑long trainee position is available. Minimum requirement: Bachelor’s degree from an accredited college or university.

EEO Statement

We are proud to be an EEO employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.