Presales Solutions Specialist - Network

SHI International Corp; Missouri; Hybrid; USD 90,000 - 120,000; Full time

Job summary

SHI International Corp. is seeking a network specialist to support Commercial Account Executives across a high-volume pipeline in the St. Louis, MO area. You will qualify opportunities, scope solutions, and close deals with quick, practical network expertise.

This is a remote position required to reside in the St. Louis, MO area as needed for business and determined by SHI management. You will work with Cisco, Meraki and comparable vendors, building configurations, leading initiatives like

Qualifications

• Bachelor’s Degree or relevant work experience required (2+ years Cisco networking in sales/presales/technical role).
• Experience with Cisco networking: switching, routing, wireless, Nexus, Meraki; familiarity with SD-WAN, SASE, secure access.
• Knowledge of LAN/WAN and security technologies; ability to articulate solutions to customers.

Responsibilities

• Support Commercial Account Executives across a high volume of network opportunities.
• Join customer calls to uncover network needs and refresh opportunities.
• Build quotes and configurations in Cisco CCW; recommend Cisco/Meraki and comparable solutions.
• Lead repeatable plays (Meraki, SD-WAN, wireless refresh, SASE) and coordinate with Architects/Engineers.
• Track pipeline and activity in CRM; report on targets.

Skills

CRM software

Cisco CCW/Tools

Security technologies

Mentorship/leadership

LAN/WAN/SD-WAN/SASE

Travel up to 10%

Education

Bachelor’s Degree or equivalent work experience

Tools

Cisco CCW

Connect the Dots

EOL/EOS Newsletters

Webex Teams

Datasheets

Installation Guides

Customer Service Hub

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

You’ll be the network specialist for our Commercial sales teams, helping reps win and grow mid-market accounts. Commercial reps carry many accounts and run fast cycles. You’ll give them quick, practical network expertise: qualify opportunities, scope solutions and close deals. You’ll pull in Architects only when a deal needs deeper design. This is a remote position required to reside in the St. Louis, MO area as required for business needs and as determined by SHI management.

Role Description

Support Commercial Account Executives across a high volume of network opportunities. Respond quickly with clear, right-sized recommendations. Join customer calls to uncover network needs and refresh opportunities. Position solutions in terms of cost, simplicity and business impact. Help reps build pipeline. Run campaigns and account reviews to find upgrade, refresh and renewal opportunities in the install base. Build quotes and configurations, mainly in Cisco Commerce Workspace (CCW). Recommend Cisco, Meraki and comparable vendor solutions that fit the customer's budget. Lead repeatable plays such as Meraki, SD-WAN, wireless refresh, switching refresh, SASE and secure access. Bundle with Security, Data Center, Cloud and Services where it fits. Use OEM programs, promotions and deal registration to improve win rates and margin. Escalate larger or more complex opportunities to Architects and Enterprise Engineers. Hand them clean notes for a smooth transition. Coach reps through 1x1 sessions, team huddles and short enablement sessions on network basics, objection handling and competitive positioning. Track your pipeline and activity in CRM and report on progress against targets. Represent SHI at partner and customer events, including regional and virtual ones.

Behaviors and Competencies

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
• Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

Skill Level Requirements

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently

• - Basic Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth
• - Basic Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks
• - Basic Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges
• - Basic Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development
• - Basic Other Requirements Completed Bachelor’s Degree or relevant work experience required 2+ years working with Cisco networking (switching, routing, wireless, Nexus, Meraki) in a sales, presales or technical role. Working knowledge of LAN, WAN, SD-WAN, wireless, SASE/SSE and secure access (intermediate). Familiarity with competing vendors: Aruba, Juniper, HPE, Arista. Willingness to travel to SHI, partner and customer events
• - up to 10% Preferred Sales or technical certifications (Meraki CMNA, CCNA/CCNP or equivalent). Experience in a Commercial, SMB or mid-market sales environment. Experience with a pipeline or quota.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.