PrEP Retention Coordinator

Philadelphia FIGHT Community Health Centers; Philadelphia (Philadelphia County); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescription

403(b) Retirement Savings Plan

PTO and Holidays

FSA/HRA with employer contribution

Education benefits with Pierce College

Employee discounts and perks

Job summary

Philadelphia FIGHT is seeking a PrEP Retention Coordinator to support PrEP care across multiple clinics, primarily at 1207 Chestnut Street, Philadelphia, PA. The role includes education, patient navigation, and adherence counseling to expand PrEP resources.

This full-time position supports a multidisciplinary clinical team, with occasional evenings for outreach events and collaboration across JBHC, YHEP, and other sites. Strong EMR experience and PrEP knowledge are preferred.

Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• 1-2 years non-medical assessments or client-centered education preferred.
• PA HIV Testing Certification preferred.
• Strong computer literacy in MS Office.
• EMR experience preferred.
• Knowledge of PrEP and HIV prevention/treatment.

Responsibilities

• Conduct non-medical health screenings and risk assessments for PrEP uptake.
• Provide client-centered education on HIV/STI prevention and adherence.
• Educate on injectable PrEP and dosing options; schedule follow-ups.
• Facilitate linkage-to-PrEP care and outreach to re-engage patients.
• Field PrEP Hotline inquiries with culturally sensitive information.
• Maintain PrEP patient database and track appointments, labs, and visits.
• Coordinate with clinical staff to refer, retain and empower PrEP patients.
• Schedule TelePrEP and coordinate home/outside labs for screenings.
• Document patient encounters within 48 hours in the EMR.
• Assist pharmacy with PrEP distribution and renewals.

Skills

PrEP knowledge

Patient education

Data entry

Team collaboration

Education

High School Diploma

Bachelor's Degree

Tools

EMR system

Job description

Philadelphia FIGHT is excited to welcome our next PrEP Retention Coordinator who will primarily work at our 1207 Chestnut Street location while supporting PrEP efforts at the John Bell Health Center (JBHC), our young adult and adolescent health center (Y-HEP) and additional clinics throughout FIGHT as needed. The PRC supports the clinical team in PrEP care and plays a key role in the development and expansion of PrEP resources including but not limited to education, recruitment, engagement and retention, patient navigation and adherence counseling at each of the health centers.

About the Role

• Schedule: Full-time, Monday - Friday (9:00 - 5:00PM) may require occasional evenings, weekends, and late nights for outreach events
• Location: Philadelphia FIGHT, 1207 Chestnut St, Phila, PA 19107
• Compensation & Benefits:
  • FSLA status is non-exempt with hourly rate of $24-26 per hour
  • 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays.
  • Comprehensive Medical, Dental, Vision & Prescription Coverage.
  • Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D).
  • Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
  • 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%.
  • Discounted education options with partnered institution Pierce College.
  • And a multitude of other employee perks, including but not limited to, the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage!

Requirements

1. High School Diploma required
2. Bachelor's Degree is preferred
3. 1-2 years of experience conducting non-medical assessments and client centered education is preferred
4. PA HIV Testing Certification is preferred
5. Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
6. Previous experience using an Electronic Medical Record System (EMR) is preferred
7. Knowledge of PrEP and combination HIV prevention and treatment
8. Knowledge in science and medicine
9. Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate agency needs, and maintain efficient clinical operations
10. Ability to work across teams effectively
11. Sensitive to cultural, economic, gender, and sexual orientation differences

Responsibilities include

1. Conduct non-medical health screenings and risk assessments of individuals who are interested in Pre-Exposure Prophylaxis.
2. Provide client-centered health education on topics such as HIV & STI prevention, medication adherence, and harm reduction.
3. Provide ongoing education about injectable PrEP and scheduling of dosing, other alternatives to daily oral PrEP, when and how to stop PrEP if desired, when and how to reinitiate PrEP in the future, when to call a healthcare provider with questions, and when & how to schedule an appointment with our clinics.
4. Facilitate linkage-to-PrEP care to recruit individuals at increased vulnerability to HIV in Philadelphia.
5. Field phone calls coming into the PrEP Hotline and provide culturally sensitive, medically accurate information about HIV, Pre-Exposure Prophylaxis and Post Exposure Prophylaxis.
6. Maintain a database of PrEP patients including tracking of active PrEP patients, patients overdue for injections, labs or provider visits, and patients lost to care and follow up.
7. Weekly outreach to PrEP patients lost to care and follow up to re-engage in care.
8. Support clinical staff at BSL, JBHC and YHEP to refer, retain and empower patients in the PrEP program by:
   • Confirming PrEP appointments are scheduled for healthcare provider, injection, and lab visits
   • Ensuring patients are compliant with guideline-specific bloodwork
   • Coordinating medication refills
   • Applying for and maintaining eligibility in patient medication assistance programs
   • Conducting rapid HIV testing as part of new and ongoing PrEP careFacilitating reminder phone calls and text messages to patients with upcoming appointments
   • Linking patients to PrEP services who have recently been diagnosed with an STI or have been prescribed Post-Exposure Prophylaxis (PEP)
   • Scheduling TelePrEP appointments and coordinating at-home and/or outside labs for routine HIV and STI screenings for the patient
   • Inputting at-home testing lab results into the EMR for provider review
9. Responsible for documenting all patient encounters in the electronic medical records within 48 hours, including but not limited to phone conversations, counseling sessions, HIV rapid test results, medication pick-ups and other patient communication
10. Work with the pharmacy department to manage PrEP medication distribution for both oral and injectable medications; assist patients with picking up PrEP prescriptions from contracted pharmacies and deliveries of PrEP medications to the health center
11. Work with the managers of the PrEP program to cultivate community partnerships, coordinate outreach, and educational activities around specific health awareness activities, participate in community health fairs as needed
12. Support linkage to care efforts for PrEP participants who may be newly diagnosed with HIV.
13. Refer patients to appropriate programs within Philadelphia FIGHT's Community Health Centers.
14. Attend scheduled meetings, case conferences, and trainings as required.
15. Demonstrate respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
16. Other duties as assigned.

FIGHT is an EEO, Affir…? Wait.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.