Premium Suite Attendant | Part-Time | Louisville Bats

Oak View Group; Louisville (KY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Premium Suite Attendant to enhance guest experiences at live events. In this part-time role, you will be responsible for serving guests in exclusive suites, ensuring top-notch service and food quality while working in a dynamic environment. This position offers a competitive hourly wage plus tips, along with opportunities for growth within a diverse and inclusive team. If you thrive in fast-paced settings and have a passion for customer service, this is the perfect opportunity to join a leading organization in the entertainment sector.

Benefits

401(k) Savings Plan

401(k) Matching

Flexible Schedule

Qualifications

• 1-2 years experience in food & beverage or customer service.
• Ability to communicate in English and work in fast-paced environments.

Responsibilities

• Serve guests in suites, ensuring excellent service and food quality.
• Assist in setup and closing out financials for events.
• Monitor alcohol service and maintain sanitation standards.

Skills

Customer Service

Food Handling

Cash Handling

Basic Math Skills

Teamwork

Communication

Education

High School Diploma

Food Handling Certificate

Job description

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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly wage of $11, plus tips.

For PT roles Benefits 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE Applications are accepted on an ongoing basis; there is no application deadline.

• Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order
• Ensures all assigned suites are set prior to event based upon communication received of orders
• Responsible for organization and preparation of events in assigned locations
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place
• Monitor and maintain food quality
• Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition fulfilling
• Have full knowledge of food and beverage menu items and accompaniments
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests
• Responsible for ensuring suites has all necessary serving ware
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• All other duties as assigned by the managers and supervisors.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  
  
  

Education, Qualifications and Experience

• At Least 1-2 years’ experience working in a food & beverage or customer service role
  
  
  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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