Premium Lounge Host Supervisor- Highmark Mann

Live Nation Worldwide, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Six months of paid caregiver leave for

new parents including fostering

Roadie Babies helping new parents care

Access to free live events through a

exclusive employee ticketing program

Job summary

Live Nation Entertainment is seeking a Premium Lounge Host Supervisor to oversee guest experience in the lounge, coordinating with the Ancillary Manager and venue partners during events.

You will supervise lounge staff, ensure elevated service, manage access and post‑event reporting, and contribute to a seamless, premium guest journey.

Qualifications

• 1+ years of experience in customer service or hospitality.
• VIP client and high-profile experience preferred.
• Excellent guest service skills.
• Ability to lead and train lounge staff.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Oversee lounge operations and coordinate with Ancillary Manager on pre-event setup and guest lists.
• Assist with staff training, coaching, and enforcing service standards.
• Manage guest access, credential verification, and escalation of inquiries.
• Provide post-event reporting with staffing notes, feedback, and improvements.

Skills

Customer service

Hospitality

Leadership

Team building

Communication

Guest experience

Job description

Job Summary:

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

You are organized, detail-oriented, and passionate about delivering elevated guest experiences. You thrive in live event environments and enjoy being hands‑on in the venue. You have a natural ability to lead and support front‑line teams, value thoughtful training and service standards, and look for ways to improve how premium spaces operate. You enjoy collaborating with venue partners, bringing fresh ideas to the table, and using feedback and performance insights to continuously enhance the lounge experience. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.

THE JOB:

The Premium Lounge Host Supervisor in conjunction with the Ancillary Manager, oversees the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination along with the Ancillary Manager, between guests, staff, and venue partners throughout the event occasionally serving as the primary on‑site leader. In tandem with the Ancillary Manager, the Premium Lounge Host Supervisor is responsible for supervising and directing lounge staff, ensuring service standards, presentation, and guest engagement consistently meets elevated expectations. This includes managing staff assignments, monitoring performance, and providing real‑time guidance to maintain a polished, welcoming, and efficient lounge environment. The supervisor also liaises closely with the Ticket Office to coordinate guest access, resolve ticketing or credential issues, and ensure smooth entry for VIPs and donors. In addition to overseeing the day‑of event experience, the Premium Lounge Host Supervisor is responsible for completing post‑event reporting for management, including staffing notes, guest feedback, operational challenges, and opportunities for improvement. Through thoughtful leadership, proactive communication, and elevated hospitality, this role plays a key part in strengthening guest loyalty, enhancing the premium experience, and supporting the overall success of each event.

WHAT THIS ROLE WILL DO:

• Lounge Operations & Event Coordination
• In conjunction with the Ancillary Manager, oversee all pre‑event lounge setup, ensuring space is fully prepared, stocked, and presented to premium standards prior to guest arrival
• Work closely with the Ancillary Manager on event updates, guest lists, access changes, and lounge protocols
• Assist Ancillary Manager with training, coaching, and supporting lounge staff, reinforcing service standards, operational procedures, and guest engagement expectations
• Assist with post‑event breakdown and cleanup as necessary
• Update Ancillary Manager on any staffing notes, guest feedback, issues encountered, and recommendations for future improvement to include in post‑event recaps
• Guest Interaction and Service
• Oversee guest arrival and credential verification, ensuring proper access and smooth flow into the lounge
• Supervise and support staff in delivering attentive, personalized service to all guests throughout the event
• In conjunction with the Ancillary Manager serve as the escalation point for lounge and venue related inquiries, using in‑depth knowledge of the venue, amenities, food and beverage offerings, and key locations to resolve guest concerns and ensure a consistently elevated experience
• Safety & Security
• Oversee and maintain a safe, welcoming environment for guests within the lounge and surrounding access areas throughout the event
• Ensure lounge equipment, décor, and electronic devices are handled only by authorized staff, providing guidance and enforcement as needed
• Supervise staff to uphold security protocols, proactively addressing potential risks or guest issues to maintain a well‑managed space
• Serve as the point of escalation for safety or security concerns, coordinating with Ancillary Manager, venue security and management when necessary

WHAT THIS PERSON WILL BRING:

• At least 1+ years’ experience working in customer service, hospitality, or a related field. VIP client and high‑profile experience is preferred.
• Excellent guest service skills
• Excellent team building skills
• Ability to communicate with all levels of leadership
• Ability to build relationships with diverse groups of people
• On site knowledge of venue products and revenue opportunities
• Innovative and creative
• Assist Ancillary Team with upselling of events, merchandise and services
• In conjunction with Ancillary Manager, maintain inventory of ancillary products throughout the season
• Must have daytime and evening availability on weekdays and weekends
• Love of being in our venues, with our Crew Members.
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift up to 25 pounds
• Other duties as assigned

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Our Benefits & Perks

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.