Premium Experience Manager (Highmark Stadium)

Legends Global; Town of Tonawanda (NY); Presencial; USD 75 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k plan

Resumo da oferta

A leading hospitality management company in New York seeks a Premium Experience Manager to lead food and beverage operations at Highmark Stadium. The role involves managing VIP guest experiences, overseeing a dedicated team, and delivering exceptional service during high-profile events. Candidates must have at least 3 years of experience in high-end hospitality and strong leadership skills. A competitive salary of $75,000 - $80,000 is offered, along with a comprehensive benefits package.

Qualificações

• Minimum of 3 years of experience in high-end hospitality environments.
• Demonstrated success in planning and executing high-volume events.
• Exceptional discretion, integrity, and trustworthiness.

Responsabilidades

• Lead food & beverage operations in the Founders Club.
• Serve as the primary contact for VIP guests.
• Hire, schedule, and oversee hourly club employees.

Conhecimentos

Supervisory experience

Interpersonal and communication skills

Organizational skills

Problem solving and creative skills

Formação académica

Bachelor’s degree in Hospitality Management

Descrição da oferta de emprego

Premium Experience Manager (Highmark Stadium)

Join to apply for the Premium Experience Manager (Highmark Stadium) role at Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white‑label approach.

Our network of 450 venues worldwide hosts 20,000 events annually and entertains 165 million guests each year, powered by deep expertise and flawless execution in feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

THE ROLE

As the ambassador of hospitality across Highmark Stadium’s all‑inclusive Founders Club and the Buffalo Bills team dining facility, the Premium Experience Manager leads a team with warmth, precision, and purpose. The role leads food & beverage operations in the Founders Club, guiding a dedicated team to deliver best‑in‑class, high‑touch experiences that foster guest loyalty and elevate the Buffalo Bills brand. The manager also partners with the team‑dining chef to oversee hospitality and service execution within the team‑dining room, providing a refined and discreet environment for Buffalo Bills players, coaches, administrative, and business staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary contact for VIP guests and Buffalo Bills team dining needs, providing a targeted, space‑specific, best‑in‑class experience
• Lead team members in operations and service standards
• Coordinate with Premium Director to ensure operational success of spaces
• Achieve planned costs in labor and COGS and work within budgeted guidelines
• Build strong, long‑term connections to enhance client loyalty and retention
• Implement programs for guest preferences and personalization
• Partner with the culinary team to exceed clients’ expectations, including menu development, tastings, and communicating service standards
• Oversee rentals and client vendors, including building management COI required for all events; vendors include floral, décor, entertainment, and audio‑visual/sound
• Gather and analyze client feedback to identify improvement opportunities
• Assist in planning and executing surprise‑and‑delight moments
• Coordinate exclusive moments with Buffalo Bills players and team members
• Innovate new ways to elevate the premium experience
• Ensure seamless operational execution on game day and event day
• Troubleshoot and resolve issues in real time
• Hire, schedule, and oversee hourly club employees and front‑of‑house team‑dining members
• Manage hourly venue staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate
• Perform additional related duties, tasks and responsibilities as required

QUALIFICATIONS

• Minimum of 3 years of experience in high‑end hospitality environments, with a proven ability to lead and inspire teams to deliver exceptional service
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Demonstrated success in planning and executing high‑volume events for 500 to 1,000 guests, with meticulous attention to detail and flawless coordination
• Strong leadership background within renowned fine‑dining establishments, luxury hotels, or exclusive private clubs, including managing staff, setting standards for excellence, and cultivating a positive, performance‑driven culture
• Exceptional discretion, integrity, and trustworthiness, with a commitment to upholding client confidentiality and representing the brand with professionalism

SKILLS AND ABILITIES

• Supervisory experience with the ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast‑paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result‑orientation
• Knowledge of accounting policy and procedures is preferred
• Experience in a union work environment preferred
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays, including all games and major stadium events
• Must be able to lift, push, pull approximately 25 lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators

COMPENSATION

Competitive salary range of $75,000 – $80,000 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

EEO STATEMENT

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.