Premium Club Experience Lead

ASM Global; Inglewood (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

Legends Global in Inglewood, CA is seeking a guest-focused hospitality team member to support live events and stadium operations. You will assist guests, answer inquiries, and help ensure smooth fan experiences at events.

The role emphasizes excellent communication, flexibility to work evenings, weekends, and holidays, and a positive attitude. POS experience and food safety certification are a plus for the team.

Qualifications

• Stadium/Club level experience preferred; orientation and on-the-job training are provided.
• POS experience preferred, at a cashless venue.
• Must be pleasant, courteous, and enjoy working with people.
• Must be able to smile, maintain positive body language, and consistently provide positive guest service.
• Must be able to accept and carry out responsibility for directions.
• Able to work flexible hours (evenings, weekends, holidays).
• Must be 18 years or older.
• Food Safety Certification a plus.
• MUST BE RBS CERTIFIED

Responsibilities

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service-oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• Must maintain a pleasant attitude toward customers, co-workers, and management
• Must possess excellent customer service skills
• Other duties as assigned by the Manager, or Director.

Skills

Customer service

Communication

Teamwork

Multitasking

Leadership

Tools

POS system

Job description

Legends Global in Inglewood, CA is seeking a guest-focused hospitality team member to support live events and stadium operations. You will assist guests, answer inquiries, and help ensure smooth fan experiences at events.

The role emphasizes excellent communication, flexibility to work evenings, weekends, and holidays, and a positive attitude. POS experience and food safety certification are a plus for the team.