Premier CSM Lead - AI Adoption & Exec Change

Relativity; Maine; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier outcomes and lead AI adoption for high-value law and enterprise customers. The role partners with TAMs, Adoption Services, and executives to drive strategic renewal planning and measurable success.

The ideal candidate has 7–10 years in Customer Success or strategic account management, with a track record of executive-level impact. This role requires strong leadership, governance, and cross-functional collaboration for

Qualifications

• 7–10 years in Customer Success or Strategic Account Management.
• Track record of managing premier-tier relationships at executive level.
• Able to develop team methodology and enablement assets.

Responsibilities

• Own Premier-Tier outcomes and orchestrate the PSP catalogue with the account team.
• Own customer health and renewal business case.
• Lead ROI, benchmarking, and executive business reviews with c-suite priorities.
• Build VO relationships and deliver referenceable outcomes.

Skills

Account Management

Collaboration

Communication

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Team Leadership

Job description

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier outcomes and lead AI adoption for high-value law and enterprise customers. The role partners with TAMs, Adoption Services, and executives to drive strategic renewal planning and measurable success.

The ideal candidate has 7–10 years in Customer Success or strategic account management, with a track record of executive-level impact. This role requires strong leadership, governance, and cross-functional collaboration for