Premier Brokerage Associate

Empower LLC; United States; A distancia; USD 50.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life保险

401(k) with company matching

Tuition reimbursement

Casual dress code

Paid time off + holidays

Volunteer time off

Parental leave & disability

BRGs

Descripción de la vacante

Empower LLC is seeking a Premier Brokerage Associate in the United States to deliver exceptional service to new and existing clients via inbound calls. You will assist with trading Equity, ETF, Mutual Fund, Options and Fixed Income while navigating Empower's systems to provide accurate, efficient support.

The start date is January 18, 2027, with a varying schedule by time zone. Remote work options are available, with specific ET/CT/MT hours depending on location.

Formación

• FINRA Series 7 and 63 active required.
• 2+ years of customer service experience, preferably in financial services or a high-volume inbound call center.
• Knowledge of equities trading, fixed income, and options.

Responsabilidades

• Provide exceptional service and support to Empower’s retail customers while explaining concepts clearly.
• Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center.
• Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products.
• Deliver an efficient and responsive client experience by taking ownership and providing accurate information with proactive follow-up.
• Demonstrate knowledge of brokerage transactions and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications.
• Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities.

Conocimientos

FINRA Series 7/63

Customer service experience

Equities trading knowledge

Communication skills

Herramientas

Brokerage platforms

Descripción del empleo

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Premier Brokerage Associate at Empower, you will provide exceptional service and support to new and existing clients through inbound telephone interactions. You will assist clients across retail investment products and brokerage account types, resolve account-related inquiries, and leverage your knowledge of Empower's systems and platforms to deliver accurate, efficient, and personalized service.

The expected start date for this role is January 18th, 2027.

Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location:

Eastern Time (ET): 11:30 a.m. - 8:00 p.m.

Central Time (CT): 10:30 a.m. - 7:00 p.m.

Mountain Time (MT): 9:30 a.m. - 6:00 p.m.

What you will do

• Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy-to-understand manner
• Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting
• Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products
• Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up
• Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications
• Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities

What you will bring

• Active FINRA Series 7 and Series 63 required
• FINRA fingerprinting required
• 2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment
• Knowledge of equities trading ,fixed income, and options

What will set you apart

• Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred
• Strong customer service background, preferably in a high-volume inbound call center environment
• Firm understanding of the diverse operational and investment needs of our customers
• Knowledge of current financial markets and retirement account operations
• Strong written, verbal and presentation skills
• Strongtechnologicalskills and an ability to multi-task across systems
• Prior remote work experience preferred

#LI-Remote

#PJPW2

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$50,300.00 - $69,125.00

Equal opportunity employer Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

11-21-2026

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