Preferred Relationship Manager

Fifth Third Bank; Roseville (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Fifth Third Bank is seeking a results-oriented Relationship Manager to drive acquisition, growth, and retention of bank customers, focusing on Preferred Program and mass affluent prospects. You will use consultative selling to identify needs, build long-lasting relationships, and collaborate with investment partners.

The role requires SIE, 6, 63, insurance licenses, with Series 65 for external hires within 90 days. Travel to local Financial Centers may be required in this role.

Qualifications

• College degree or equivalent combination of education and experience required.
• Experience in a sales environment; experience in financial industry
• Pass consultative selling skills certification and complete ongoing educational requirements as prescribed.
• Series SIE, 6, 63 and insurance licenses required; Series 65 within 90 days for external hires
• Demonstrated ability to build and maintain a revenue-producing book of business in the mass affluent segment
• Ability to present a professional image to the public

Responsibilities

• Execute retail strategies to increase Preferred Program households and fulfill customer needs.
• Build deep relationships to earn trusted-advisor status via consultative sales and service process.
• Demonstrate ability to simplify and communicate complex financial concepts.
• Support sales and referral processes with the Financial Center team and partners.
• Maintain knowledge of the full line of products and services; pursue development needs.
• Meet or exceed investment sales and referral goals with Investment Executive.
• Initiate and maintain customer/prospect contact via phone, in-center interactions, seminars, and community events.
• Stay informed on industry and economic trends to anticipate customer needs and offer new solutions.

Skills

Consultative selling

Sales experience

Relationship building

Communication skills

Industry knowledge

Professional image

Education

Bachelor’s degree or equivalent

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

A sales position responsible for the acquisition, growth, and retention of bank customers, with specific focus on our Preferred Program customers and mass affluent prospects. Proactively contact and service customers in the sales and service of bank products, conduct needs-based assessment of the prospective and existing client base, and engage partners to fulfill client financial needs. Utilize and promote the Retail Consultative Sales process, using the prescribed tools and partnering with the financial center team for referral activity. Work closely with internal sales partners to increase referral opportunities and provide needs-based solutions to the customer. Work closely with customers to retain and grow current and next generation wealth.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals.
• Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process.
• Demonstrate ability to simplify and communicate complex financial concepts.
• Maintain the sales and service environment by actively participate in financial center huddles and meetings to support the sales and motivational activities. Provide guidance to the Financial Center team in the referral/sales process with a specific focus on Preferred customers.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Consistently meet or exceed investment sales and referral goals as set by management, working in partnership with Investment Executive.
• Initiate and maintain customer and prospect contact through a variety of methods, including but not limited to customer interaction in the financial center, telemarketing, and leading and/or participating in various seminars and community events.
• Keep current on activity within business industry and economic environment to enhance ability for anticipated needs of the customer, and proactively providing new solutions for current and future financial needs.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• College degree or equivalent combination of education and experience required.
• Experience in a sales environment; experience in financial industry
• Pass consultative selling skills certification and complete ongoing educational requirements as prescribed.
• Series SIE, 6, 63 and insurance licenses required. For external hires, the Series 65 must be obtained within 90 calendar days of hire with a maximum of two attempts within the 90 calendar day period.
• Have demonstrated ability to build and maintain a revenue-producing book of business, utilizing internal and external sources of customers, in the mass affluent segment.
• Position involves contact with the public, necessitating the ability to present a professional image.
• This role may work with one or more FCs, which will require some local travelling.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System ("NMLS").

WORKING CONDITIONS

• Normal office environment.
• Extending viewing of computer screens.
• Occasional local and overnight travel as required.

Preferred Relationship Manager

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support th