Preferred Banker

Peapack Private Bank & Trust; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Stock Purchase Program

401K with generous match

Paid time off

Job summary

Peapack Private Bank & Trust is seeking a hard-working Preferred Banker to deliver exceptional service to existing and prospective clients. You will manage the overall client experience, identify cross-sell opportunities, and refer clients to partner lines for the best solutions.

You will oversee onboarding, maintain documentation, and handle day-to-day transactions while collaborating with the broader team to uphold our Clients First and One Team principles.

Qualifications

• Experience handling client relationships and banking products.
• Understanding of KYC/BSA/AML regulations.
• Ability to gather financial information to open and service accounts.

Responsibilities

• Provide exceptional service to clients and bank partners; process client requests and coordinate with partners.
• Develop and manage consumer and business account relationships; identify cross-sell opportunities.
• Oversee client onboarding; ensure documentation complies with regulations.
• Process deposits, withdrawals, transfers, loan payments, IRAs, CDs, and account maintenance.
• Assist daily branch operations including reporting, audits, and cash handling.

Skills

CRM knowledge

Independent thinker

Client service

KYC knowledge

Banking product knowledge

Education

High School Diploma or GED

College degree in Financial Services

Tools

Salesforce

Silverlake

Xperience

Job description

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution thats over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the eight consecutive year, by American Banker as one of the Best Bank to Work For across the nation. Our secret sauce in one word is our culture. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Overview:

The Preferred Banker is responsible for providing exceptional service to all existing and potential Peapack Private clients. They will be responsible for managing the overall client experience efficiently by identifying cross-sell opportunities, presenting referrals to partnering business lines, and transactions. The Preferred Banker adopts and lives our core principals and display actions reflecting Clients First and One Team principles daily

Key Responsibilities:

• Provide exceptional service to clients and bank partners. Accept and process all client requests and work with other team members and partners to ensure the resolution of all client needs. Provide general management of client relationships to coordinate service and product delivery from all other divisions of the bank.
• Develop, expand and manage consumer and business account relationships, concentrate efforts in meeting client needs for financial products, while proactively looking to identify additional potential opportunities to expand relationships.
• Oversee client onboarding processes, ensuring all necessary documentation for opening and closing accounts complies with state and federal guidelines. Coordinate the delivery of information and communication with clients, prospects, referral sources, and internal partners.
• Process a variety of transactions such as deposits, withdrawals, transfers, loan payment processing, IRAs, CDs, closing and maintenance to accounts to solve the daily needs of our clients.
• Assists with the daily operation of the branch including reporting, audits, proving the main cash vault, preparing cash for shipments and ordering coin and currency for the branch as needed.

Qualifications:

• High School Diploma or GED required, College Degree in Financial Services or a related field preferred.
• 3-5 years experience in a client service / client facing role, retail banking experience preferred
• Knowledge of banking products, services and an understanding of branch operations/security
• Ability to effectively interact with all clients and internal partners across the bank.
• Demonstrated proficiency in gathering financial and KYC information from clients to open and service accounts.
• Knowledge of KYC/BSA/Anti-money laundering regulations.
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
• General understanding of Client Relationship Management (CRM) functionality

Desired:

• Previous experience using Salesforce or another CRM platforms
• Prior experience using Silverlake or Xperience platforms

Benefits Overview:

• We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $41,556 to $56,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.