Pre-Visit Planning Coordinator

Mountain Area Health Education Center - MAHEC; Ridgefield (CT); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Total Rewards Package

PSLF eligibility

Job summary

Mountain Area Health Education Center - MAHEC is seeking a Pre-Visit Planning Coordinator II to support patients by reviewing and reconciling registrations, checklists, and required consents ahead of provider appointments.

You will collaborate with Risk for focus reviews related to guardianship and other legal decision-making authorities, coordinate interpreting services, and ensure documentation is uploaded and accessible in EHR and MAHECIT systems.

Qualifications

• Training/experience in Guardianship or other Legal Decision-making authority documentation types and principles.
• High school diploma or equivalent; 2 years of relevant experience.
• Previous customer service experience in a medical office/clinical environment/call center preferred.

Responsibilities

• Receive, review and evaluate patient demographic and legal decision-making information and required authorized signatures.
• Outreach to referral sources, community agencies, and guardians to obtain proof of authority status.
• Manage documents in Patient Document Assistant and EHR systems.
• Ensure appointment type requirements are met using clinical checklists.
• Coordinate interpreting services for patients and answer phones.
• Regular scheduling of wellness visits and well child visits.
• Upload approved documents into EHR and MAHECIT systems.

Skills

Communication

Decision Making

Healthcare Knowledge

Interpersonal Skills

Organizational Values

Problem Solving

Education

High School Diploma or Equivalent

Two Years Relevant Experience

Tools

EHR systems

Medical Office Software

Spanish

Privacy & Security Basics

Job description

OB SUMMARY:

ThePre-Visit Planning CoordinatorIIwill serve patients byreceiving,reviewingand reconciling patient registrations,clinicalchecklists,incoming medical records,requiredconsents and screening tools in advance of scheduled provider appointmentswhile providing an excellent patientand providerexperience.Additionalresponsibilities includecollaboration with Risk department forfocusreview and outreachofdocumentation as it relates tolegaldecision makingauthority, such as Guardianship, Health Care Power of Attorney, Custodyordersandvariations of these types.

SPECIFIC RESPONSIBILITIES:

• Receive,reviewand evaluatepatient demographicand legaldecision makingauthorityinformation andrequiredauthorizedsignatures


• Outreach to referral sources, community agencies, assignedguardiansand othersdesignatedwith legal decision-making authority to obtain valid and current proof of authority status.


• Work in the Patient Document Assistant program to send receive,trackand assign documentation status and state.


• Useclinical checklists to ensureappointment typerequirementshave beenreceived


• Outreach to patient for any missingoradditionalrequired information


• Regular reviewand scheduling ofannual wellnessvisitand well child visits


• Upload approved documents into EHR


• Documentation inElectronicHealthRecordandMAHECIT systems toflag or relay informationwith the providers


• Monitor work queues for incomingpatientor providers messages


• Re- scheduleappointmentswhenrequired


• Confirms preferred pharmacy information.


• Coordinate interpreting services for patients


• Answer phones, checkand respond tovoicemails


• Participate in orientationand trainingofnew staff


• FloatwithinPre-accessfunctions as andwhen needed


• Participate in process improvement of new and existing workflows


• Actively embraces and supports divisional and organizational initiatives


• Participate in outreach initiatives, community events, and seasonal clinics


• Performs outreach/reminder callstohigh risk/high acuity patientsas defined

This role description is a general description of the essential job functions.It is not intended to describe all the duties thePre-Visit Planning Coordinatormay perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient,legalguardianor patient’s family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex anddifficult situations, toultimately providethe best care possibletoour patients and their families.

• Decision Making

Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills, critical thinking skills, confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date onMAHEC programming and servicesofferedas well asrequiredtrainingsforjob duties and MAHEC’s organizational training.Finally, the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.

• Interpersonal Skills

Showing the ability to metdiffluent situationswith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their familyat all times, even whenitsmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitablepractices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue.Multi- taskingabilitybetweenincoming andoutgoingwork.Measuringsuccess by understanding where we are currently and where we want to go and then applyingnew ideasto affect positive change.

SPECIFIED SKILLS

• COMPUTER


• Training and experience in types of Legal decision-making Authority documentation, and the principles of review and approval.


• Mid- Level toAdvanced computer skills asit relatesto working with medical office software program(s)


• Experience with Electronic Health Records; patient privacy and security tenants.


• FOREIGN LANGUAGE


• Ability to speak Spanish strongly preferred.


• OTHER


• Knowledge of medical office functions including business officework flows


• Basic medical terminologyproficiencypreferred.

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:N/A

EDUCATION AND EXPERIENCE

• MINIMUM QUALIFICATIONS:

Training/experience in Guardianship or other LegalDecision-makingauthority documentation types and principles

Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.

• PREFERRED QUALIFICATIONS:


• Previouscustomer serviceexperience in a medical office/clinical environment/call centerpreferred.

REQUIRED LICENSES:N/A

SCHEDULE:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend, holiday, or evening coverage is occasionallyrequired. Work hours will need to be flexiblein order torespond to special work assignments, or evening activities, as requested by the team leader.

COMPENSATION:

• $22.70/hr + MAHEC Total Rewards Package

At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [e-mail] for support in your job search process. You could be the talent we are seeking for this or other opportunities

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.