Pre-Service Coordinator

mercycare; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Mercy in Cedar Rapids is seeking an experienced Revenue Cycle Specialist to support patient-centered care by coordinating pre-certifications, benefits verification, and liability communication with patients prior to scheduled services.

You will interact with insurance payors via website, phone, or fax, obtain authorizations, and help maximize revenue through accurate billing processes and reporting. High school diploma required; CRCR preferred.

Qualifications

• One year of related experience in hospital or revenue cycle settings.
• Knowledge of insurance verification, benefits eligibility, and pre-certification processes.
• HIPAA compliance and strong communication skills.

Responsibilities

• Prepare and validate all steps to clear new cases for pre-scheduled services and collect patient data.
• Verify benefits and obtain authorizations with payors via website, phone, or fax.
• Gather information to verify benefits using the Epic system.
• Communicate patient liability after pre-service processing.
• Provide at service information and logistics to ensure patient experience.
• Support revenue cycle management and work with department heads to maximize reimbursement.
• Develop and maintain monthly reports.
• Follow safety guidelines and report unsafe conditions.

Skills

Insurance verification

Communication

HIPAA compliance

Revenue cycle

Teamwork

Education

High School Diploma or equivalent

Job description

Work Shift

Day/Evening

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by assisting patients by communicating with insurance payors, via various methods (i.e. telephone, fax, internet) to determine eligible benefits (full coverage, medical policy determination) and acquiring pre-certification when deemed necessary by the insurance payor. Will also be responsible for communicating the liability to the patient after ensuring the pre-service process has been completed in advance of the patient's arrival for scheduled services.

Job Duties

• Prepares, validates and completes all step necessary to clear new cases for pre-scheduled services. This includes but is not limited to validating and gathering insurance and demographic information.
• Interacts with insurance companies via website, phone, or fax to verify benefits, obtain authorizations, identify insurance guidelines, and facilitate communication.
• Gathers information to verify benefits and benefits eligibility by utilizing the Epic system.
• Completes and/or obtains all necessary authorizations for the service(s) to be performed. Works with clinical providers, on-site case management team, as well as team members LPN/RN or Nurse Auditor in the Prior Authorization or CDI department.
• Performs Pre-Service collection estimation functions and communicates patient liability with patient.
• Provides point of service information and logistics to ensure an exceptional patient experience.
• Assumes responsibility for revenue cycle management and is key in developing processes with hospital department heads to maximize and enhance revenue/reimbursement for services provided. Provides leadership in billing to improve transactional accuracy.
• Develops and maintains reports and statistical information on a timely monthly basis.
• Other related duties as required.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Excellent strategic skills and overall business judgement; the ability to visualize and implement strategies required to be successful in accounts receivable management and translate this vision into a meaningful specific plan that includes performance improvement in the billing process, is compliant with HIPAA regulation and maximizes payment accuracy.
• A professional demeanor and communication style that fosters credibility with staff, senior management, physicians, department heads, the community, and customers.
• A style that enhances and promotes the ability to operate in an entrepreneurial, fast-moving environment and the ability to function as part of a high-level management team where requirements are to produce results and be responsive to our customers.
• The ability to create, mold and build a successful accounts receivable management program.
• Promote a high degree of interpersonal astuteness, personal integrity, compassion and the ability to gain the trust of department heads, business services staff, physicians, senior management, and the Senior Vice President of Finance.

Professional Experience

Required: One-year related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service.

Education

High School Diploma or equivalent required.

Licensure, Certification, Registration

Preferred: CRCR certification with HMFA or equivalent.

Physical Requirements

Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.