Pre-Season Tax Professional

H&R Block; Novi (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing program

Various discounts on services

Medical Coverage

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

A leading tax services company located in Novi, Michigan, is seeking individuals to conduct tax interviews, increase client retention, and provide IRS audit support. Candidates should have a minimum of a High School Diploma, along with experience in customer service and individual tax returns. The role offers the chance to mentor teammates and develop tax expertise. Benefits include health programs and a 401(k) plan, with a commitment to a supportive culture and diversity in the workplace.

Qualifications

• Experience completing individual tax returns.
• Knowledge of tax planning and audit support.
• Ability to communicate effectively in writing and in person.

Responsibilities

• Conduct tax interviews with clients.
• Increase retention of all clients.
• Provide IRS audit support and attend audits as needed.
• Mentor and support teammates.

Skills

Experience completing individual returns

Tax planning and audit support

Effective communication skills

Customer service experience

Education

High School Diploma or equivalent

Tools

Windows-based computer system

Job description

Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next. This multi‑year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day

• Conduct tax interviews with clients
• Increase retention of all clients
• Offer additional products and services
• Generate business growth by supporting business to business sales activities
• Provide IRS audit support & attend audits as needed
• Further develop tax expertise
• Mentor and support teammates

It would be even better if you also had

• Knowledge and experience with a Windows‑based computer system
• Experience working in a fast‑paced customer service environment
• Availability to work in multiple locations and/multiple hours

What you’ll bring to the team

• High School Diploma or equivalent
• Experience completing individual returns
• Tax planning and audit support
• Ability to effectively communicate in person and in writing
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
• Additional experience for this position is acquired through training upon hiring

Why work for us

At H&R Block, we believe and invest in our people by committing to their total well‑being. Our benefit offerings can help associates plan for their unique health, well‑being and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, BetterYou, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at www.blockbenefits.com.

The Community You Will Join

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections guide how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or nationality, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.