Pre-Sales AI Consultant

WalkMe Ltd.; Raleigh (NC); Hybrid; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Hybrid Work Arrangement

Wellness benefits

Career development

Global exposure

Zusammenfassung

WalkMe is seeking a Pre-Sales AI Consultant to help customers evaluate, adopt, and scale WalkMe AI across the Americas. You will guide AI-focused discovery, demonstrations, and proofs of concept, aligning customer AI strategies with WalkMe capabilities.

You will collaborate with Sales, Product, Engineering, and Support to translate technical insights into business value while supporting regional field activities and customer engagements.

Qualifikationen

• Strong experience with generative and contextual AI, incl. LLMs, architectures, deployment models, prompt development, and security considerations.
• 7–8 years in SaaS with enterprise customers in presales/sales engineering/consulting/solution architecture.
• AI-first approach to work, using AI tools to improve speed, quality and effectiveness with sound judgment.
• Ability to explain complex technical concepts to varied audiences, from engineers to executives.
• Experience designing and delivering compelling demonstrations and technical walkthroughs.
• Strong understanding of enterprise tech environments and business context for AI solutions.
• Ability to synthesize customer feedback and communicate insights to Product and Engineering teams.

Aufgaben

• Partner with WalkMe Account Executives and Presales across Americas to evaluate WalkMe AI for customers.
• Lead AI-focused discovery sessions and address technical/architectural questions.
• Build, customize, and deliver product demonstrations that communicate the value of WalkMe AI.
• Manage technical proofs of concept, remotely and onsite, coordinating with Engineering and Support.
• Develop strong technical relationships with customer stakeholders as an AI advisor.
• Support escalations and complex technical discussions with timely resolution.
• Participate in regional field activities like customer events and executive briefings.
• Act as a conduit between customers and internal teams to share feedback on product gaps and market needs.

Kenntnisse

Generative AI

Contextual AI

AI architectures

Prompt development

Enterprise security

Stakeholder communication

Discovery sessions

Tools

LLMs

AI deployment

Jobbeschreibung

Industry leader? Well, how about an industry creator?!

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe AI represents the next evolution of our platform, bringing AI-powered experiences to employees at scale and enabling organizations to operationalize AI across their digital tech stack.

As a Pre-Sales AI Consultant at WalkMe, you will work closely with sales and presales teams across the Americas to support customers in evaluating, adopting, and scaling WalkMe AI. You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle.

This role is highly customer‑facing and hands‑on. You will guide technical discovery, lead AI‑focused demonstrations and proofs of concept, and support customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives. You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon.

This role reports to the VP of Presales, Americas and supports customers across the region.

What You'll Own

• Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI.

• Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.

• Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI.

• Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed.

• Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor.

• Support escalations and complex technical discussions, ensuring timely resolution and clear communication.

• Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions.

• Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs.

What You Need to Succeed

• Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.

• A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity.

• An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs.

• Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders.

• Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences.

• A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.

• Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July- because your well-being matters all year long
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.