Pre-Registrar / Centralized Scheduling / Full Time

Catawba Valley Health System; Conover (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Catawba Valley Medical Center is seeking a detail-oriented administrator to handle pre-registration tasks, gathering patient demographics and financial information, and identifying payment sources. The role includes computing patient responsibilities, ensuring authorization, and sending appointment reminders with a focus on outstanding service.

The ideal candidate has at least one year of administrative customer service experience and may have business administration coursework.

Qualifications

• One year administrative experience in customer service.
• Proficiency in basic administrative tasks within three months of employment.
• Formal course work in business administration and medical terminology is preferred.

Responsibilities

• Handle all pre-registration activities including collecting patient demographics and financial information.
• Identify payment sources and compute and collect patient responsibilities.
• Ensure authorization information is obtained and provide appointment reminders and instructions; deliver excellent customer service.

Skills

Customer service

Education

High school diploma or equivalent

Job description

JOB DESCRIPTION

Summary of Performance Expectations. This position is responsible for all pre-registration activities including gathering and processing patient demographic and financial information, identifying payment sources, computing and collecting patient responsibilities, ensuring authorization information has been obtained, providing patient appointment reminders and instructions, and providing excellent customer service to all patients, peers, medical center staff, community providers, etc.

Education And Credentials

Required

High school diploma or equivalent.

Preferred

Formal course work in business administration. Medical terminology.

Work Experience

Required

One year administrative experience in customer service. Given experience and on-the-job training, incumbent should be proficient in the basic aspects of the job within three months of employment date.

Preferred

Three years experience in a hospital admitting department or medical office.

ABOUT US

About Catawba Valley Medical Center

COMPREHENSIVE, ACCESSIBLE HEALTHCARE SERVICES IN THE CATAWBA VALLEY As the region's largest not-for-profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare to all who need it - regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.

Our mission: Exceptional Healthcare. Every Person. Every Time.

At A Glance:

• Region's only level III Neonatal Intensive Care Unit (NICU)
• Women's Choice Award winner for America's Best 100 Hospitals for Patient Experience for six consecutive years
• American College of Surgeons Accredited Comprehensive Community Cancer Center

HIGH LEVEL OF TECHNICAL CARE FROM MEDICAL EXPERTS

Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.

One of our goals at Catawba Valley Medical Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.