Pre-Licensed Customer Service Representative - Remote

Teleperformance; United States; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Retailer discounts

Job summary

Teleperformance seeks a Pre-Licensed Customer Service Representative to support customers remotely in a full-time role.

You will resolve complex consumer issues, advise first-level staff, and assist policyholders with billing questions and changes in a fast-paced environment. Remote work is available to eligible U.S. residents.

Teleperformance offers competitive health benefits, a 401(k) plan, life insurance, retailer discounts, and opportunities for career growth within a global company.

Qualifications

• High School Diploma or equivalent is required.
• At least 6 months of customer service experience.
• Able to type at least 25 words per minute.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns.
• Provide support to policy holders with any policy changes requested.
• Support policy holders needs by providing recommendations and adjusting as necessary.

Skills

Customer service experience

Typing 25 wpm

Communication skills

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Pre-Licensed Customer Service Representative - Remote

Open Full-time 16.00 - 19.00 Remote

Open — Teleperformance has a posting for this job. Posted 30 Oct 2026.

This posting

Opens careersus-teleperformance.icims.com. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV.

About this job

Overview

As a Pre-License Support Specialist, you will be using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Responsibilities

Your Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested

Support policy holders needs by providing recommendations and adjusting as necessary

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

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