Pre-Arrival Coordinator

Memorial Physician Practices; Marquette, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & Insurance

Tuition & Loan Assistance

401(k) Match

Wellness Programs

Professional Development

Job summary

UP Health System - Marquette is seeking a Pre-Arrival Coordinator to act as a liaison between patients, families, referral sources, clinics and physicians, ensuring accurate records and smooth pre-registration.

The role schedules procedures, verifies eligibility and insurance limits, and collects necessary demographic and billing information, contributing to efficient care delivery and positive patient experiences.

Qualifications

• High school diploma or equivalent required; an Associate's degree is preferred.
• Minimum 1 year of clerical experience.
• Strong critical thinking, judgment, and ability to work with minimal supervision.

Responsibilities

• Serves as a resource and liaison between patient/family, referral source, clinics, and physicians.
• Selects correct patient to ensure medical record accuracy and prevent duplicates.
• Pre-registers all patient types, collecting and processing demographic and billing information.
• Schedules procedures for all ancillary departments and explains requirements for each procedure.
• Determines patient eligibility, coverage and insurance limitations.
• Requests results of previous pertinent studies from other facilities.

Skills

Critical thinking

Decisive judgment

Independent work

Work under stress

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Your experience matters

Up Health System- Marquette part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Pre-Arrival Coordinator who excels in this role:

• Serves as a resource and liaison between the patient/family, referral source, clinics, and physicians.
• Selects correct patient to ensure medical record accuracy and to decrease any potential duplicate medical record possibilities.
• Pre-registers all patient types for services, accurately collecting, processing and distributing demographic and billing information to appropriate units, providers, ancillary and service departments.
• Schedules procedures for all ancillary departments utilizing each individual procedure protocol. Explains the procedure, preparation, procedure information, procedure requirements for each individual procedure.
• Determines patient eligibility, coverage and insurance limitations.
• Requests results of previous pertinent studies from other facilities

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Pre-Arrival Coordinator

• Required Education: High school diploma or equivalent. Associate's degree preferred
• Minimum Work Experience: 1 year clerical experience
• Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

More about UP Health System - Marquette

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

At UP Health System - Marquette,we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

EEOC Statement

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.