Pre-Access Central Scheduler I PRN

Intermountain Healthcare Inc.; États-Unis; À distance; USD 27 000 - 35 000; Temps partiel

Résumé du poste

Intermountain Health is seeking a PRN scheduling specialist at Peaks Regional Office in Broomfield, Colorado to pre-register patients for appointments and procedures and to perform related administrative tasks.

The role requires handling high call volumes, inputting patient data, validating insurance, and guiding patients through the scheduling process, with Teams video interviews and possible on-site meetings for remote or hybrid options.

Qualifications

• High school diploma or equivalent or 4 years revenue cycle experience.
• Minimum 2 years revenue cycle experience and/or 2 years of contact center experience.

Responsabilités

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Connaissances

Customer Service

Insurance Knowledge

Typing 30 WPM

Phone Handling

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Problem Solving

Multichannel Phone Experience

Formation

High school diploma or equivalent

Revenue cycle experience

Outils

Microsoft Teams

Description du poste

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Maine, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

This Postiion is PRN "As needed"

Essential Functions

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Knowledge
• Multi-Channel Phone Experience
• 30+ WPM Typing Speed
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $25.61

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.