PRADA Client Advisor South Coast Plaza

PRADA; Costa Mesa (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Prada in Costa Mesa is seeking a Sales Associate to act as a brand ambassador and contribute to the store’s sales performance. You will promote the brand image, provide elevated client experiences, and support loyalty through expert product knowledge and personalized service.

You will collaborate with the team to meet department and store objectives, stay current on fashion trends, and participate in product presentations and inventory processes to ensure premium client service.

Qualifications

• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Strong knowledge of the Fashion Industry and trends.
• Flexibility in schedule and working hours.
• Excellent communication and interpersonal skills.
• Business awareness.
• Relationship building and teamwork.

Responsibilities

• Meet or exceed monthly sales productivity as determined by Company expectations.
• Demonstrate an in-depth knowledge of all product categories in Store.
• Uphold policies, practices and procedures of store activities to protect client experience.
• Manage sales and ensure clients receive sophisticated service to foster loyalty.
• Discover client needs and promote the full look of the brand.
• Promote and educate clients on brand identity and Prada DNA.
• Ensure loyalty by collecting client information and meeting metrics and KPIs.
• Follow up with clients using company applications to conduct outreach.
• Use C-Sphere to schedule client appointments and drive loyalty.
• Guarantee client experience through post-sale service and brand alignment.
• Participate in department/store meetings and product presentations.
• Assist in inventory and ensure products are displayed and accounted for.
• Collaborate professionally with colleagues and management to achieve objectives.
• Communicate pertinent client information to Management.
• Stay up-to-date on fashion trends and monitor competition.

Skills

Organization

Multi-tasking

Fashion industry knowledge

Communication

Relationship building

Teamwork

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purpose:

The Sales Associate is a brand ambassador for the company, and is responsible for contributing to the Store’s sales performance. He/she is a sales professional in the luxury goods sector and applies this professionalism in promoting the brand image, in being an authority on the company product as well as in elevating the client experience and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for both the Department and the Store.

Duties and Responsibilities:

• Meet or exceed monthly sales productivity as determined by Company expectations.
• Demonstrate an in-depth knowledge of all product and keep up-to-date on all product categories in Store.
• Uphold policies, practices and procedures of general store activities and execute them in a timely manner in order to protect the client experience.
• Manage sales and ensure all clients receive the highest degree of sophistication and superior service, in order to foster the development of loyal clients.
• Discover the client’s needs through verbal and nonverbal communication in order to recommend available products and promote the full look of the brand.
• Promote and educate the client on brand identity and Prada DNA.
• Ensure loyalty by collecting client information utilizing the digital resources provided by the Company, with the expectation to meet all the relevant metrics and KPI’s.
• Follow up with clients through Company provided applications to conduct quality outreach and interactions.
• Manage and utilize C-Sphere application to support and schedule client appointments to drive client loyalty.
• Guarantee client experience through post-sale service with the same spirit demonstrated during sale to ensure client satisfaction, alignment with company standards and brand image, in order to promote client loyalty.
• Participate in department meetings, store meetings and all product presentations for all Product categories.
• Participate in the inventory process, maintain and ensure that all products are displayed properly and accounted for.
• Collaborate with other colleagues and management in a professional manner to achieve business objectives.
• Communicate any pertinent information gathered from client to Management.
• Constantly keep up-to-date regarding fashion trends; know and monitor competition.

Qualifications and Skills:

• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Strong knowledge of the Fashion Industry and trends
• Flexibility in schedule and working hours.
• Excellent communication and interpersonal skills
• Business awareness
• Relationship building and teamwork

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.