PRADA Client Advisor Madison Avenue

BoF Careers; New York (NY); On-site; USD 46,000 - 54,000; Full time

Job summary

Prada Group, a global leader in luxury fashion, is seeking an ambassador to convey brand philosophy and create an extraordinary client experience in-store, guiding clients through the world of Prada and the Group’s maisons.

You will place customers at the center, build lasting relationships, capture data in the CRM, embrace an omni‑channel mindset, collaborate with colleagues, and maintain visual standards while driving sales and brand loyalty.

Qualifications

• Experience in luxury fashion selling is preferred.
• Ability to build long-lasting relationships with clients.
• Strong communication and interpersonal skills.
• Teamwork with colleagues and autonomy in tasks.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs and requests.
• Capture Customer data into the Company CRM to connect with clients and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues, fostering open communication for a consistent experience.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Address customer complaints by liaising with the line manager.
• Maintain high shop floor and display standards per guidelines.

Skills

Passion for selling

Luxury fashion knowledge

Relationship building

Teamwork & independence

Communication skills

Ambition & resilience

Product knowledge

English required

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge And Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

This position will be paid an hourly rate that may range from $22.00-$26.00, annualized from $45,760 - $54,080, and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.